Customer Service Specialist

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/24/2026full-timeLancaster • Texas • United StatesJunior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage shipping and receiving operations, ensuring accuracy and efficiency in order processing and inventory management. Proficient in using WMS and MS Office applications while maintaining effective communication and mentoring capabilities.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping and ReceivingDocumentation ManagementForklift OperationBusiness Writing ProficiencyReport PreparationProblem Resolution

Soft Skills

AdaptabilityMulti-taskingTeam LeadershipMentoringCustomer Rapport Building

Industry Keywords

DistributionLogisticsCustomer InvoicingWarehouse OperationsSafety Programs

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Enter and verify shipping, receiving, order, inventory, and adjustment data accurately and promptly
Process customer orders and coordinate inbound and outbound activity for assigned accounts
Run and print shipments from WMS and generate required work-order paperwork
Check orders for special requests, expedite and trace orders, and notify customers of merchandise activity
Respond to customer inquiries and complaints regarding work orders, invoices, shipments, inventory, and credit changes
Coordinate with warehouse, office, customer, and other departments to meet service standards
Investigate and communicate client complaints according to site and company protocols
Oversee shipping and receiving activity for the Customer Service Department
Prepare activity, customer service, and other reports for site management and supervisors
Research and resolve shipping, receiving, inventory, invoicing, and documentation discrepancies
Maintain shipping and receiving records, files, paperwork, and data
Mentor and train new and existing associates on distribution activities and standard operating procedures
Assist with forklift operation and certification for associates
Direct CSR team operations, assist with schedules, productivity sheets, payroll-hour capture, and workforce levels
Answer telephone calls, route calls, greet visitors, assist drivers, and provide general information
Participate in safety programs, inventory oversight, cleanliness, cross-training, and other site-specific duties
Work overtime as dictated by business needs

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and work in a stimulating, fast-paced environment
Ability to lift, carry, and push/pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel
Ability to work in unregulated warehouse temperatures
Preferred: 1 year customer invoicing experience
Preferred: 2–3 years customer service experience
Preferred: 3–5 years manufacturing or distribution/logistics experience
Preferred: 3–5 years basic math computations experience

Benefits

Comp & perks

Base pay of $23.85 hourly
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections