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Customer Service Specialist
DSV - Global Transport and Logistics. Analyse replenishment and inventory data to support material planning decisions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain management, inventory planning, and materials management, with a strong focus on data analysis and ERP systems. Proven ability to communicate effectively and build relationships across teams while managing multiple priorities in a fast-paced environment.
Highest-signal resume keywords
Supply Chain ManagementERP Systems ExperienceAdvanced Microsoft Excel SkillsInventory PlanningAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisInventory ControlMaterials ManagementPurchase Requisition ProcessingForecast Demand ManagementCycle CountingBOM ManagementInventory Discrepancy InvestigationMaterial Quality InitiativesCost Savings Optimization
Soft Skills
Strong Communication SkillsOrganizational SkillsAttention to DetailCustomer-Focused MindsetRelationship Building
Tools & Technologies
ERP SoftwareMicrosoft Excel
Industry Keywords
Supply ChainInventory PlanningPurchasingManufacturing EnvironmentSemiconductor IndustryHigh-Tech OperationsAdvanced Manufacturing
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Analyse replenishment and inventory data to support material planning decisions.
- Generate and review ERP and Excel-based reports to identify trends, risks, and opportunities.
- Create, review, and process purchase requisitions and material demand requirements.
- Manage inventory levels by aligning forecast demand with available, ordered, and in-transit stock.
- Act as a key point of contact for customers regarding forecasting, reorder points, inventory levels, shortages, backorders, and material changes.
- Work closely with engineers, buyers, commodity managers, and suppliers to review demand forecasts and material requirements.
- Coordinate material returns, repairs, and supplier communications with warehouse and shipping teams.
- Proactively identify and communicate material shortages that could impact operations or customer service.
- Support cycle counting and physical inventory activities to maintain inventory accuracy.
- Investigate inventory discrepancies and implement corrective actions.
- Maintain accurate material and master data within ERP systems, including BOMs and inventory records.
- Support material quality initiatives and recommend continuous improvement opportunities.
- Identify inventory optimisation projects that drive cost savings and process efficiencies.
Requirements
What you’ll need- Bachelor's degree in Supply Chain, Business, Operations, Engineering, or a related field, with at least two years of professional experience, or an equivalent combination of education and experience.
- Three years of industry experience in supply chain, inventory, planning, purchasing, or a related function.
- Experience working with ERP systems.
- Intermediate to advanced Microsoft Excel skills, including pivot tables, lookup formulas, and data analysis.
- Strong written and verbal communication skills in English.
- Excellent analytical and problem-solving skills.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with the ability to build effective relationships across teams.
- Inventory or materials planning experience within a manufacturing environment preferred.
- Experience supporting semiconductor, high-tech, or advanced manufacturing operations preferred.
- Knowledge of purchasing, inventory control, and materials management principles preferred.
- Successful candidates must undergo necessary right-to-work checks.
- Certain sites require 5-years’ worth of referencing and background checks.
Benefits
Comp & perks- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
- Competitive Salary Package
- Opportunity to be a part of and grow within a driven and successful company