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Customer Service Specialist
DSV - Global Transport and Logistics. Independently support customers in Austria and ensure professional, service-oriented communication .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer orders and collaborating with various departments while maintaining a structured and solution-oriented approach.
Highest-signal resume keywords
Freight Forwarding TrainingVery Good German Language SkillsGood English Language SkillsProficiency in MS OfficeCustomer-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Freight ForwardingOrder ProcessingSolution-Oriented Working StyleStructured Working Style
Soft Skills
Service-Oriented CommunicationAbility to Set PrioritiesEnjoyment of Communicating
Tools & Technologies
MS OfficeExcel
Industry Keywords
Customer SupportCommercial Field
About the role
Key responsibilities & impact- Independently support customers in Austria and ensure professional, service-oriented communication
- Process daily customer orders and prepare them for the responsible specialist departments
- Serve as the first point of contact for customers and find suitable solutions for their concerns
- Work closely with various specialist departments
- Maintain regular contact with DSV branches worldwide
Requirements
What you’ll need- Completed training in freight forwarding or a commercial field
- Very good German language skills
- Good English language skills
- Proficiency in MS Office
- Confident and frequent use of Excel
- Structured, careful, and solution-oriented working style
- Customer-oriented approach and enjoyment of communicating with a variety of contacts
- Ability to maintain an overview and set priorities in challenging situations
Benefits
Comp & perks- Flexible work models by arrangement
- Wide range of training opportunities, online learning programs, and individual development options
- Corporate Benefits discounts on products and services
- Personalized onboarding support
- Interactive online onboarding option
- Salary above the applicable collective agreement rate, depending on professional experience and qualifications
- Preference given to people with severe disabilities and equivalent persons with equal suitability