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Customer Service Specialist
DSV - Global Transport and Logistics. Build rapport and trust with clients by consistently delivering exceptional service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service, order processing, and inventory management while maintaining strong attention to detail and effective communication skills. Capable of operating within a fast-paced environment and mentoring team members on standard operating procedures.
Highest-signal resume keywords
Customer Service ExperienceWMS Functions KnowledgeMS Office ProficiencyAttention To DetailOrder Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInventory ManagementMathematical SkillsOrder ProcessingShipping And ReceivingForklift OperationBusiness WritingClerical DutiesCustomer InvoicingReport Generation
Soft Skills
Effective CommunicationAbility To MultitaskAdaptabilityMentoringAttention To Detail
Tools & Technologies
WMSMS Office
Certifications & Qualifications
Forklift Certification
Industry Keywords
DistributionLogisticsManufacturingCustomer ServiceShippingReceiving
About the role
Key responsibilities & impact- Build rapport and trust with clients by consistently delivering exceptional service
- Enter accurate and timely shipping and receiving data for assigned customers
- Process customer orders and support efficient site operations
- Report inconsistencies or problems to the Supervisor or Operations Manager
- Manage order flow and coordinate special warehouse projects
- Serve as a resource for personnel and help secure the facility
- Respond to customer inquiries and complaints regarding work orders, invoices, shipments, and inventory
- Mentor and train associates on distribution activities and standard operating procedures
- Assist with forklift operation and certification training
- Direct CSR team operations to achieve objectives
- Assist with productivity sheets, payroll-hour capture, staffing levels, and work schedules
- Coordinate inbound and outbound activity for assigned accounts
- Run and print shipments from WMS and generate stock reports
- Prepare order paperwork, trace and expedite orders, and notify customers of activity
- Follow up with departments to maintain service standards
- Verify invoicing, process returned merchandise, and ensure customer credits
- Investigate and communicate client complaints
- Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
- Prepare activity reports and research shipping and receiving discrepancies
- Perform data entry, copying, faxing, filing, labeling, and other clerical duties
- Verify shipping and receiving documents, counts, packing lists, purchase orders, and picking documents
- Operate computer terminals, answer phones, greet visitors, and assist drivers at the check-in window
- Support warehouse cleanliness and inventory oversight
- Participate in safety programs and cross-train in administrative functions
- Work overtime as required by business needs
Requirements
What you’ll need- High school diploma or GED
- 1 year experience in a customer service-related capacity
- Intermediate computer skills
- Proficiency with MS Office applications
- WMS functions knowledge
- English reading, writing, and verbal skills
- Business writing proficiency
- Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
- Strong attention to detail and accuracy
- Ability to perform duties with minimal supervision or guidance
- Ability to multitask
- Effective communication skills
- Ability to adapt to change and thrive in a fast-paced work environment
- Preferred: 1 year customer invoicing experience
- Preferred: 2–3 years customer service experience
- Preferred: 3–5 years manufacturing or distribution/logistics experience
- Preferred: 3–5 years basic math computations experience
Benefits
Comp & perks- Base pay of $23.00 hourly
- Benefits offerings, including eligibility and coverage options, subject to location and division
- Equal employment opportunity protections
- Special assistance or accommodation available during the application process