Customer Service Specialist

DSV - Global Transport and Logistics

. Build and maintain strong customer relationships through responsive, professional and solution focused service .

Posted 10/21/2026full-timeAuckland • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight forwarding operations and customer service, with a strong focus on building relationships and providing solutions. Proficient in using freight management software and maintaining accurate data to ensure compliance and effective service delivery.

Highest-signal resume keywords

Freight Forwarding ExperienceCustomer Service SkillsFreight Management Software (CW1, Tango)Operational Knowledge of INCO TermsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Freight ForwardingRate CalculationQuotations CreationData AccuracyOperational Procedures

Soft Skills

Interpersonal SkillsAttention to DetailProactive Problem SolvingRelationship Building

Tools & Technologies

CW1Tango

Industry Keywords

Freight ManagementCustomer Relationship ManagementService DeliveryOperational ComplianceINCO Terms

About the role

Key responsibilities & impact

Build and maintain strong customer relationships through responsive, professional and solution focused service
Act as a key point of contact for customer enquiries across phone, email, Teams and relevant DSV systems
Understand customer requirements and provide accurate information on rates, services and available DSV solutions
Own customer enquiries and issues through to resolution, coordinating with and escalating to relevant internal teams as required
Proactively communicate progress, manage customer expectations and follow up outstanding enquiries and agreed actions
Maintain accurate customer information, rates, quotations and interactions in relevant DSV systems, including CW1/Tango
Create accurate quotations and maintain client rates to support effective auto-rating
Work collaboratively across teams to provide a consistent customer experience
Identify recurring customer issues, service gaps and improvement opportunities, recommending practical improvements
Complete documentation and administrative requirements accurately and on time
Maintain accurate data and records in relevant systems
Follow established operational procedures and processes for accurate, consistent and compliant service delivery
Perform other duties reasonably directed by the Manager

Requirements

What you’ll need

Minimum 3 years’ experience in freight forwarding, including relevant operational or customer service experience
Experience using freight management software such as CW1 and Tango is preferred
Strong communication and interpersonal skills, with the ability to build effective relationships with customers and internal stakeholders
Demonstrated customer service skills, with a proactive and solutions focused approach to resolving customer enquiries and issues
Sound operational knowledge of freight forwarding processes, procedures and INCO terms
Strong numeracy skills, including the ability to accurately work with rates, charges, weights and other freight related calculations
Strong attention to detail and accuracy when working with customer, operational and financial information