Customer Service Supervisor

DSV - Global Transport and Logistics

. Manage the day-to-day activities of the customer service department .

Posted 10/6/2026full-timeLithia Springs • United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service teams, ensuring performance meets KPIs while fostering a positive team environment. Proficient in logistics and supply chain management, with a focus on process improvement and effective communication with customers and stakeholders.

Highest-signal resume keywords

Customer Service ManagementLogistics and Supply Chain ManagementWarehouse Management Systems (WMS)Performance Feedback and TrainingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Capture and System EntryProcess ImprovementProject ManagementMathematics FoundationMS Office ProficiencyConflict ResolutionRegulatory CompliancePresentation SkillsCustomer Relationship ManagementTeam Performance Management

Soft Skills

Excellent Communication SkillsCollaborationTactful Client InteractionPositive Customer Service ImageAbility to Work Under Pressure

Industry Keywords

3PL EnvironmentTransportation ManagementSupply Chain ManagementLogisticsCustomer ServiceWarehouse OperationsCross-Functional CollaborationTeam DevelopmentKPI ManagementMulti-Language Knowledge

About the role

Key responsibilities & impact

Manage the day-to-day activities of the customer service department
Train customer service representatives on daily operations
Develop and maintain positive customer relationships
Communicate with customers, vendors, and team members
Ensure accurate data capture and system entry
Use data and problem-solving skills to resolve internal team, customer service, and vendor issues
Identify internal and customer process improvement opportunities
Develop and promote a team environment
Manage associate performance feedback, training, mentoring, and progression development
Assist with implementation and testing of new account startups
Support teams located at customer sites
Support presentations for new customer sales, implementations, and customer visits
Present data and findings to customers
Review, update, and maintain standard operating procedures
Meet or exceed customer service team KPIs
Conduct project work as required
Work outside the set schedule when dictated by business needs
Ensure direct reports deliver projects within scope and on time and meet customer expectations
Manage team vacation schedules and workload to assist with project prioritization
Make employment decisions regarding staff and manage performance
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED required
Minimum of 2 years in transportation/supply chain management in a 3PL environment
Minimum of 2 years of successful management experience in logistics, customer service, or a related field
Ability to work in unregulated warehouse temperatures during warmer and colder months
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications, including Excel, Word, and Outlook
English reading, writing, and verbal skills
Analytical skills and a solid mathematics foundation
Excellent communication skills and ability to deal with clients tactfully and efficiently
Ability to collaborate cross-functionally with warehouse, transportation, and sales teams
Clear and articulate phone and in-person communication, strong writing, and presentation abilities
Ability to handle conflict and pressure, set and maintain priorities, and maintain a positive customer service image under difficult conditions
General understanding of supply chain management and logistics, including regulatory compliance
4-year college degree preferred; equivalent experience or combination of education and experience considered
5 years’ experience in a leadership role in logistics, distribution, or supply chain preferred
Multi-language knowledge preferred
Ability to lift, carry, push, or pull 21–50 pounds
Ability to bend frequently and walk and stand constantly

Benefits

Comp & perks

Base pay range of $70,000.00–$75,000.00 annually
DSV benefits offerings, including eligibility, coverage options, and plan details; benefits may vary by location and division