Customer Service Supervisor

DSV - Global Transport and Logistics

. Supervise and develop customer service agents, specialists, and coordinators .

Posted 11/3/2026full-timeLithia Springs • United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in developing and supervising a customer service team while ensuring high levels of customer satisfaction and operational efficiency. Proficient in analyzing performance metrics and implementing improvements based on data-driven insights.

Highest-signal resume keywords

Customer Service SupervisionPerformance MonitoringData AnalysisInterpersonal SkillsStaff Training and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryWork Volume Statistics CompilationCustomer Complaint ResolutionWorkflow ManagementPerformance Feedback

Soft Skills

Analytical SkillsMotivational SkillsCoaching SkillsCommunication SkillsProblem-Solving Skills

Tools & Technologies

PBX SystemsACD Data MonitoringDatabase Management

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Customer ServiceSOPsSafety ProgramsStaffing ChangesDepartment Efficiency

About the role

Key responsibilities & impact

Supervise and develop customer service agents, specialists, and coordinators
Develop, motivate, and supervise a world-class customer service team
Answer questions about services
Enter information into computers to compile work volume statistics and maintain records of customer service requests and complaints
Handle customer complaints according to client protocols and SOPs; audit, research, report, and resolve customer service issues
Maintain databases regarding call volumes and staffing and suggest staffing changes based on demand and PBX data
Monitor agent productivity and generate reports
Monitor ACD data, reduce customer hold times, and increase customer satisfaction
Monitor calls and departmental work accuracy; provide performance feedback and coaching
Determine work procedures, prepare work schedules, and expedite workflow
Study and standardize procedures to improve department efficiency
Ensure a safe working environment through safety programs and procedures
Select and place staff, ensure training, define job assignments, and manage performance

Requirements

What you’ll need

Exceptional interpersonal and analytical skills
Bachelor’s degree or equivalent strongly preferred
Generally prefer 0-2 years of related supervisory experience
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Ability to perform all essential functions with or without reasonable accommodation