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Customer Service Supervisor
DSV - Global Transport and Logistics. Lead the day-to-day operations of the customer service team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing customer service operations, ensuring effective communication and optimal customer satisfaction. Proficient in preparing KPI reports and monitoring logistics processes to identify and resolve disruptions.
Highest-signal resume keywords
Leadership ExperienceStrong Communication SkillsCustomer Satisfaction ManagementKPI ReportingLogistics Process Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Motivating TeamsSolution-Oriented ApproachPositive PersonalityProactive Attitude
Tools & Technologies
Microsoft Teams
Industry Keywords
Customer ServiceLogisticsTransportStakeholder CommunicationProcess Monitoring
About the role
Key responsibilities & impact- Lead the day-to-day operations of the customer service team
- Act as the go-to person for the team and customers
- Ensure clear communication with all stakeholders regarding collaboration changes and operational issues
- Monitor process progress and intervene when needed
- Conduct monthly client reviews by phone, Teams, or onsite in Moerdijk
- Coach, motivate, and support the team in daily development
- Deliver on customer agreements and ensure optimal customer satisfaction
- Monitor logistics processes and quickly identify disruptions
- Inform relevant parties promptly about changes or delays
- Prepare KPI reports and discuss them regularly with the operations manager and team
Requirements
What you’ll need- At least 2 years of leadership experience
- Affinity with logistics and transport is a plus, but not required
- Positive, enthusiastic personality with a talent for motivating teams
- Solution-oriented and process-minded approach to serving customers
- Strong communication skills in both Dutch and English
- Proactive, bold, and eager to grow with DSV
Benefits
Comp & perks- 28 vacation days per year
- 8% holiday allowance
- Plenty of opportunities for personal development
- Freedom and space to take initiative in an informal environment
- Challenging job in an international environment