Department Manager, Ocean Export – Pharma

DSV - Global Transport and Logistics

. Oversee the ocean export process for ocean cargo, including preparation of shipping documents, customs clearance, and booking with shipping lines .

Posted 10/6/2026full-timeItasca • Illinois • United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing ocean export processes, including compliance with customs regulations and trade laws, while effectively managing relationships with customers and service providers. Proficient in analyzing performance data to drive process improvements and enhance service quality.

Highest-signal resume keywords

Ocean Export ManagementCustoms ComplianceLogistics and Supply Chain ManagementLeadership and SupervisionAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ocean Freight RegulationsShipping Document PreparationCustoms ClearanceProcess ImprovementPerformance Data AnalysisLogistics Management SystemsExport ControlsShipping Routes KnowledgeKPI MonitoringFreight Forwarding

Soft Skills

Customer Relationship ManagementCommunication SkillsProblem-Solving SkillsTeam LeadershipInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteLogistics Management SoftwareCargo Management Systems

Industry Keywords

Ocean CargoFreight ForwardingCustoms RequirementsTrade LawsSupply Chain Principles

About the role

Key responsibilities & impact

Oversee the ocean export process for ocean cargo, including preparation of shipping documents, customs clearance, and booking with shipping lines
Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers
Build and maintain relationships with customers, vendors, and third-party service providers
Address and resolve customer inquiries promptly
Ensure compliance with customs regulations, trade laws, and other relevant regulations
Stay updated on ocean freight regulations and export controls
Develop and implement policies and procedures to improve efficiency and service quality
Identify and execute process improvements to reduce costs and enhance customer satisfaction
Monitor and report on cargo delivery times, costs, and service quality KPIs
Analyze performance data to identify trends and improvement areas
Supervise ocean export managers, ocean export coordinators, and support staff

Requirements

What you’ll need

Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred
5 years of experience in freight forwarding, logistics, or a related field is preferred
Prior experience in ocean exports and supervisory roles is highly desirable
Familiarity with ocean freight regulations, customs requirements, and export controls
Knowledge of shipping routes and schedules
Strong analytical and problem-solving skills
Excellent leadership and communication skills
In-depth knowledge of logistics, supply chain management, and ocean freight principles
Fluency in English is required
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Experience with logistics and ocean cargo management systems
Hours can be extensive and occasionally staggered for multi-shift access
Minimal domestic and international travel may be required

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions