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Director, Operations
DSV - Global Transport and Logistics. Provide overall direction and guidance to organizational operational activities .
About the role
Key responsibilities & impact- Provide overall direction and guidance to organizational operational activities
- Provide strategic leadership and management to operations across a large geographic region
- Maximize regional growth and profitability while managing resources according to company and client expectations and policies
- Develop and implement short- and long-term strategies to achieve financial and growth targets
- Develop emerging talent and successors and promote DSV values
- Support company growth and transformational initiatives
- Develop regional strategies aligned with enterprise targets
- Plan and budget regional financial targets and ensure results are achieved
- Ensure operational excellence through standardization, risk assessment, and review of key metrics
- Lead initiatives for talent selection and development and improve associate engagement
- Build and sustain long-term client relationships
- Support sales initiatives by partnering with key clients and maintaining strong client focus
- Plan and execute start-up facilities for new business
- Lead teams and partner with clients to troubleshoot and solve operational issues
- Contribute to sales and solutions efforts to win strategic accounts
- Develop and implement client-specific operations strategies for cost control, margin improvement, and organic growth
- Work effectively within a complex matrixed environment
- Collaborate with Human Resources, Sales, Finance, and other supporting departments
- Perform special projects as required
- Directly supervise General Managers and manage performance of direct reports
- Build bench strength by leading, developing, and challenging operations teams
Requirements
What you’ll need- Bachelor's degree in Engineering, Business, Logistics, or equivalent fields required
- Minimum 10 years of logistics operations management experience with big box, e-commerce, or specialty retailers
- At least 5 years of experience as a regional operations leader managing multiple locations
- Strong proficiency in MS Office applications
- Working knowledge of industry WMS
- English reading, writing, and verbal skills
- Intermediate mathematical, accounting, and financial skills
- Excellent verbal, written, and visual/presentation communication skills
- Ability to navigate a matrixed organizational structure
- Results-oriented and able to meet timelines
- Ability to work under pressure and multitask
- Demonstrated ability to work across multiple organizational levels in a complex matrix environment
- Ability to motivate and inspire others
- Ability to question and challenge existing ways of thinking
- Experience in a client-centric environment with accountability for operations metrics and client relations
- Experience troubleshooting and solving problems with operations teams and client representatives
- Direct experience preparing budgets and participating in financial reviews, with understanding of standard and actual cost variances
- Experience leading, recruiting, developing, and motivating high-performing teams
- Ability to maintain effective working relationships with staff and partners
- Ability to plan and accomplish goals using experience and judgment
- Ability to achieve company goals where creativity and latitude are required
- Integration experience with the supply chain industry helpful
- Master's degree preferred
- Third-party logistics experience preferred but not required
- Involvement in relevant professional organizations desirable
- Domestic travel may be required
- Ability to perform occasional standing, walking, and lifting as needed for everyday activities
Benefits
Comp & perks- Benefits offerings with eligibility, coverage options, and plan details available through the DSV Benefits Showcase
- Benefits, programs, and eligibility may vary by location and division
- Reasonable accommodations may be made for individuals with disabilities
- Equal employment opportunity protections