Dock Operations Manager

DSV - Global Transport and Logistics

. Direct day-to-day site operations under the General Manager .

Posted 11/12/2026full-timeFort Wayne • United StatesSeniorLead💰 $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and warehouse operations management, including proficiency in WMS systems and Microsoft Office. Capable of driving continuous improvement, managing team performance, and ensuring compliance with safety and operational standards.

Highest-signal resume keywords

Logistics ManagementWarehouse Management Systems (WMS)Team LeadershipPerformance ManagementBusiness Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics OperationsWarehouse SupervisionPerformance AppraisalsCost-Saving MeasuresSafety ComplianceBudget DevelopmentSpace UtilizationEquipment ManagementMicrosoft OfficeWMS Proficiency

Soft Skills

Attention to DetailOrganizational SkillsCommunication SkillsLeadership SkillsAdaptability

Industry Keywords

LogisticsDistributionCustomer ServiceOperational SupportSOP AdherenceCross-TrainingKPI ManagementClient SLASafety CultureMaterial Handling

About the role

Key responsibilities & impact

Direct day-to-day site operations under the General Manager
Supervise warehousing, receiving, and shipping activities
Plan inbound and outbound volume, customer communications, space utilization, and equipment management
Hire and train employees; plan labor management; conduct performance appraisals; address performance issues; and resolve problems
Develop systems and procedures for safe, profitable operations
Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives
Drive continuous improvement and identify cost-saving measures
Apply communication and motivational techniques and administer counseling or discipline when needed
Collaborate with Human Resources on hiring, training, professional development, promotions, wage increases, and other HR activities
Keep senior management and client representatives informed of critical operational issues
Plan daily work schedules, assess priorities, assign warehouse duties, and adjust space, supplies, equipment, and staffing
Ensure effective training, SOP adherence, trainee assessment, and team development
Conduct routine staff meetings
Ensure team proficiency in required information systems, including WMS systems
Manage customer service standards, client operational support, customer meetings, and supplier/customer site visits
Support annual operating budget development and financial controls
Manage sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs
Establish a proactive safety culture and audit warehouse compliance with safety, security, quality, and statutory requirements
Work overtime as dictated by business and perform other assigned duties
Manage warehouse operations supervisors and support staff

Requirements

What you’ll need

High school diploma or general education degree (GED) required
Bachelor’s degree preferred
7 years’ experience working in a logistics/distribution/relevant environment
5 years’ experience in a supervisory role
Proficient in Microsoft Office (Excel, Word, and PowerPoint)
Demonstrated proficiency with applicable WMS systems
English reading, writing, and verbal proficiency
Proficiency in business communication at all levels
Ability to work in unregulated warehouse temperatures during warmer and colder months
Ability to work flexible schedules, including nights and weekends, as required
Strong attention to detail and accuracy
Good organizational, personnel, communication, leadership, supervision, and planning skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Must participate in established cross-training metrics activities

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Professional development and ongoing growth opportunities for team members
Cross-training opportunities to improve knowledge across multiple areas/departments