Driver Operations Manager – Final Mile, White Glove Delivery

DSV - Global Transport and Logistics

. Lead Value Added Delivery operations across multiple locations .

Posted 10/9/2026full-timeLancaster • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing final-mile delivery operations, ensuring compliance with DOT and FMCSA requirements, and fostering a culture of safety and continuous improvement. Proven ability to enhance client relationships and operational performance through effective team development and strategic oversight.

Highest-signal resume keywords

Final-Mile Delivery OperationsLeadership and People ManagementTransportation Management Systems (TMS)DOT and FMCSA ComplianceCustomer Service and Conflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOperational Performance AnalysisBudget ManagementCost ManagementKPI MonitoringPremium Product HandlingAssembly and Installation QualityService Performance ImprovementRoot Cause AnalysisOperational Compliance

Soft Skills

Communication SkillsRelationship BuildingProblem-Solving SkillsOrganizational SkillsContinuous Improvement Mindset

Tools & Technologies

Transportation Management Systems (TMS)Dispatch ToolsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Value Added DeliveryWhite-Glove Service StandardsFinal-Mile LogisticsCarrier ManagementOperational ExecutionClient ExperienceSafety StandardsEmployee EngagementService ExcellenceOperational Priorities

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Lead Value Added Delivery operations across multiple locations
Oversee service performance, client experience, operational execution, financial results, and workforce effectiveness
Provide leadership and direction to supervisory and operational teams
Lead, develop, and support supervisors responsible for drivers, helpers, technicians, warehouse personnel, and other operational staff
Ensure appropriate staffing, training, and development programs
Ensure teams are trained on premium product handling, assembly and installation, customer interaction, safety, customer-specific SOPs, and operational procedures
Monitor performance, provide coaching and feedback, and address performance concerns
Support hiring, retention, employee engagement, succession planning, and leadership development
Foster safety, accountability, professionalism, collaboration, continuous improvement, and service excellence
Develop and maintain client relationships as a senior operational partner
Partner with Account Management on customer-specific SOPs, service expectations, performance requirements, and business needs
Ensure consistent execution of customer-specific requirements and white-glove service standards
Escalate and resolve significant delivery issues, property damage claims, customer complaints, service failures, and complex operational concerns
Manage carrier and third-party service provider performance
Participate in client meetings and business reviews
Oversee safe, efficient, consistent, and high-quality operations across assigned locations
Establish operational priorities and performance expectations
Monitor KPIs including on-time performance, productivity, damage rates, service failures, customer satisfaction, staffing, and utilization
Analyze reports, client feedback, delivery exceptions, and performance trends
Drive improvements in on-time delivery, damage prevention, product handling, assembly and installation quality, and customer experience
Evaluate incidents and disruptions, identify root causes, and implement corrective actions
Support new client implementations, operational changes, and strategic initiatives
Support operational budgets, forecasts, and financial objectives
Monitor revenue, labor, carrier and third-party costs, productivity, asset utilization, and financial measures
Manage costs and improve efficiency and profitability
Analyze and report operational and financial performance
Identify business opportunities and risks
Ensure compliance with internal controls, operational KPIs, DOT and FMCSA requirements, company policies, safety standards, and customer requirements
Perform other assigned duties and projects

Requirements

What you’ll need

3 to 5 years of experience in logistics, transportation, final-mile delivery, fleet operations, or a related operational environment
Minimum of 3 years of supervisory or people leadership experience required
Experience within final-mile, white-glove, luxury delivery, specialized delivery, or Value Added Delivery operations strongly preferred
Strong knowledge of final-mile logistics, white-glove service standards, premium product handling, and customer-focused delivery operations
Experience managing carriers, third-party service providers, or other external operational partners
Demonstrated experience leading and developing teams, managing performance, and building high-performing operations
Experience resolving complex service failures, property damage concerns, customer complaints, and client escalations
Strong background in transportation safety, DOT and FMCSA compliance, and customer-specific operational requirements
Experience with Transportation Management Systems (TMS), dispatch tools, or similar operational technology
Experience with budgets, cost management, financial performance, or P&L responsibilities preferred
Strong leadership and people-management skills
Strong understanding of final-mile and white-glove delivery operations, including premium handling, assembly, installation, and customer service standards
Strong business and operational acumen
Exceptional customer service and conflict-resolution skills
Strong analytical and problem-solving skills
Strong understanding of transportation safety, DOT and FMCSA requirements, carrier management, and operational compliance
Excellent organizational, communication, and relationship-building skills
Ability to manage multiple locations, teams, client requirements, and operational priorities in a fast-paced environment
Strong continuous improvement mindset
Intermediate proficiency in Microsoft Excel and working knowledge of Microsoft Word and PowerPoint
Experience using Transportation Management Systems (TMS), dispatch systems, and other operational technology platforms
Ability to use a computer, telephone, and standard office and operational equipment
Ability to regularly move throughout office, warehouse, yard, and delivery environments
May occasionally need to stand, walk, bend, stoop, kneel, crouch, reach, or lift and move items weighing up to 25 pounds
Flexibility in working hours may be required
Ability to travel between assigned operations, client locations, delivery sites, or other business locations

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities
Career growth and development opportunities
Travel between assigned operations, client locations, delivery sites, or other business locations as required
Benefits offerings available through the DSV Benefits Showcase; eligibility, coverage options, and plan details may vary by location and division
Equal employment opportunity and HR assistance for accommodations