Driver Operations Supervisor – Final Mile, White Glove Delivery

DSV - Global Transport and Logistics

. Supervise and provide day-to-day leadership to drivers, helpers, and supporting warehouse personnel .

Posted 10/9/2026full-timeLancaster • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in supervising delivery operations, coordinating dispatch and route assignments, and ensuring compliance with DOT regulations. Proficient in training personnel on customer-specific SOPs and maintaining high service standards in logistics and transportation environments.

Highest-signal resume keywords

Logistics ManagementTeam LeadershipDelivery OperationsTransportation ComplianceCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch CoordinationRoute SchedulingPerformance MonitoringAssembly ProceduresOperational Documentation

Soft Skills

Problem-SolvingCommunicationCoachingDecision-MakingTeam Collaboration

Tools & Technologies

Transportation Management SystemsMicrosoft OfficeOperational Technology Platforms

Industry Keywords

DOT RegulationsLast-Mile DeliveryHigh-Value Item HandlingService ExcellenceSafety Protocols

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Supervise and provide day-to-day leadership to drivers, helpers, and supporting warehouse personnel
Monitor performance, coach, train, and provide ongoing operational support
Coordinate daily dispatch, driver and helper assignments, and delivery schedules
Monitor active routes and delivery progress, addressing delays, staffing concerns, site conditions, equipment issues, and customer requirements
Collaborate with Account Managers on customer-specific requirements, SOPs, service expectations, delivery protocols, and escalation procedures
Communicate customer-specific SOPs and delivery requirements to operational personnel
Train and coach personnel on customer interaction, handling delicate and high-value items, delivery procedures, and assembly or installation standards
Reinforce professional conduct, appearance, communication, and service expectations
Serve as an escalation point for field issues, customer complaints, delivery exceptions, and complex assembly or installation challenges
Maintain communication with drivers and field teams and provide operational support
Conduct performance reviews and provide feedback, coaching, and development
Foster a team environment focused on safety, accountability, professionalism, service excellence, and performance
Monitor driver availability, route progress, Hours of Service, traffic, weather, site requirements, and operational conditions
Ensure compliance with DOT regulations, transportation laws, and company safety policies
Audit delivery vehicles, specialized equipment, tools, uniforms, and employee appearance
Monitor specialized equipment such as liftgates, stair climbers, protective padding, and other VAD tools
Drive zero-damage delivery performance through planning, product protection, site inspections, delivery execution, and post-delivery procedures
Review damage incidents, service failures, complaints, and delivery exceptions to identify root causes and implement corrective actions
Conduct team meetings on safety, customer requirements, operational updates, service expectations, compliance, and communication
Collaborate with Account Managers, customer service, operations, and internal teams to resolve customer issues
Support initiatives improving service quality, on-time performance, damage prevention, efficiency, employee performance, and customer experience
Use Transportation Management Systems and related technology to manage operations, monitor performance, and support decisions
Train employees on technology platforms, operational systems, and delivery documentation
Review and approve operational documentation, reports, delivery records, and employee-related records
Travel occasionally to customer or delivery locations for field operations, service issues, training, site assessments, or business needs

Requirements

What you’ll need

High school diploma or GED required
Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred
Equivalent industry experience may be considered in lieu of a degree
Minimum of 1 to 2 years of experience in logistics, transportation, delivery operations, or a related operational environment
Minimum of 1 year of supervisory or people leadership experience required
Experience in last-mile, white-glove, luxury, final-mile, specialized delivery, or similar service-focused transportation environment preferred
Experience supervising or coordinating drivers, helpers, warehouse personnel, or field-based operational teams preferred
Experience coordinating dispatch, delivery scheduling, route assignments, or similar transportation activities preferred
Experience with customer-specific SOPs, service requirements, or delivery protocols preferred
Experience supporting delicate, high-value, oversized, or specialized product deliveries preferred
Experience with assembly, installation, or value-added delivery services preferred
Working knowledge of DOT regulations and transportation compliance requirements
Strong leadership and team management skills
Strong understanding of delivery operations, dispatch, scheduling, route execution, and field support
Strong customer service, problem-solving, decision-making, analytical, written, and verbal communication skills
Ability to communicate and reinforce customer-specific SOPs and service requirements
Ability to train and coach employees on customer interaction, specialized product handling, and assembly or installation procedures
Ability to coordinate multiple routes, delivery teams, customer requirements, and operational priorities
Working knowledge of DOT requirements and transportation safety practices
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience with Transportation Management Systems, dispatch systems, and operational technology platforms preferred
Ability to lift, carry, push, or pull items weighing up to 50 pounds occasionally
Adherence to safety protocols and PPE requirements in operational environments

Benefits

Comp & perks

Base pay range of $70K–$80K annually
Benefits offerings, including eligibility and coverage options, through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Career growth, ambitions, and opportunities
Flexible working hours may be available based on delivery schedules, operational needs, customer requirements, or service continuity