Inside Sales Representative – Customer Service, New Business Development

DSV - Global Transport and Logistics

. Support existing customers with inquiries relating to transportation and logistics services .

Posted 9/17/2026full-timeNeutraubling • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on transportation and logistics solutions. Proficient in creating customized quotations and utilizing CRM systems to document customer interactions.

Highest-signal resume keywords

Customer Relationship ManagementSales ExperienceFluent German and EnglishMS Office ProficiencySolution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quotation PreparationLogistics SolutionsSales DocumentationCustomer Inquiry SupportAnalytical Mindset

Soft Skills

Excellent Communication SkillsPersuasivenessEmpathyTeam CollaborationInitiative

Tools & Technologies

CRM SystemDigital Communication Channels

Industry Keywords

Transportation ServicesLogistics ServicesCustomer AcquisitionCustomer ServiceCommercial Training

About the role

Key responsibilities & impact

Support existing customers with inquiries relating to transportation and logistics services
Build and maintain long-term customer relationships by phone and through digital channels
Identify potential among existing customers and support new customer acquisition
Advise customers on suitable transportation and logistics solutions
Prepare customized quotations
Collaborate with specialist departments to develop optimal customer solutions
Create and process quotations and sales-related documents
Document customer contacts and activities in the CRM system
Further develop existing customer relationships and expand the business

Requirements

What you’ll need

Commercial training or initial experience in sales, customer service, or logistics
Enjoy working with customers
Solution-oriented approach
Persuasiveness and empathy
Excellent communication skills, both virtually and in person
Analytical mindset
Willingness to contribute and take initiative
Independent and self-reliant working style
Ability to work effectively in a team
Fluent written and spoken German and English
Good knowledge of MS Office

Benefits

Comp & perks

Employer-funded savings benefits
Company pension scheme
Employee discounts
DSV employee card with a monthly net allowance
Company bike leasing program
Anniversary bonuses
Supplementary health insurance (depending on the division)
Computer glasses
Group accident insurance
Comprehensive onboarding with an individualized induction plan
Dedicated and motivated team
Flat organizational structures and an open working environment
Varied responsibilities with considerable decision-making authority
Modern workplace
Transparent flextime policy
Option to work remotely
Regular professional development and training
E-learning courses
Talents@DSV and other employee development programs
Tailored career development programs