Key Account Manager

DSV - Global Transport and Logistics

. Manage and develop assigned key accounts for the branch .

Posted 9/24/2026full-timeMilton • CanadaMid-LevelSenior💰 CA$67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key accounts within the international transportation industry, focusing on growth, profitability, and customer relationship management. Proficient in analyzing market trends and developing strategic proposals while ensuring adherence to quality and safety standards.

Highest-signal resume keywords

Key Account ManagementInternational Transportation ExperienceSupply Chain SolutionsMicrosoft Dynamics CRMCIFFA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inside Sales ExperienceMarket Trend AnalysisStrategic Proposal DevelopmentCross-Selling Products and ServicesTime Management

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsActive ListeningService Orientation

Tools & Technologies

Microsoft Office SuiteMicrosoft DynamicsCRM ToolCargoWise

Certifications & Qualifications

CIFFA Certificate

Industry Keywords

Supply Chain LogisticsInternational TransportationCustomer Relationship ManagementHealth and Safety StandardsSustainability Integration

About the role

Key responsibilities & impact

Manage and develop assigned key accounts for the branch
Meet growth and profitability objectives
Take overall branch development responsibility for assigned key accounts
Promote and sell solutions based on DSV Air and Sea product offerings
Analyze market trends
Increase profitability and share of wallet through cross-selling products and services
Develop multi-level relationships between key accounts and DSV stakeholders
Coordinate and monitor all key account activities
Identify Supply Chain Solutions opportunities
Develop and prepare strategic proposals with the Manager
Maintain key account updates in the CRM tool
Build and improve customer relationships
Address and resolve key client concerns with internal team involvement as required
Lead MBRs/QBRs with key accounts
Act as a team lead supporting other key account managers with operational and administrative functions
Ensure adherence to the DSV Global Sales Process
Support DSV quality, health, safety, and environmental objectives
Integrate sustainability, health, and safety into day-to-day activities

Requirements

What you’ll need

Education in supply chain logistics, international transportation, or a related field of study
Minimum of 3 years prior Inside Sales experience
Minimum 5 years of international transportation industry experience or account management experience
CIFFA certificate is an asset
Good command of verbal and written English
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal, problem-solving, analytical, organizational, and time management skills
Ability to multi-task, plan, prioritize, and manage time effectively
Microsoft Office suite
Microsoft Dynamics and CRM experience is an asset
CargoWise experience is an asset
Ability to communicate effectively in a diverse multicultural environment
Prolonged periods sitting and standing at a desk and working on a computer
Willingness to work beyond regular hours when required by business needs

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity
Inclusive workplace and recruitment accommodations for candidates with disabilities
Occasional travel may be required