Key Account Manager – Warehousing

DSV - Global Transport and Logistics

. Build and grow long-term customer relationships in warehousing and contract logistics .

Posted 10/28/2026full-timeWesterlo • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management within third-party logistics, focusing on warehousing and contract logistics. Capable of fostering customer relationships, identifying growth opportunities, and translating customer needs into actionable account plans.

Highest-signal resume keywords

Key Account ManagementThird-Party Logistics (3PL)Customer Relationship ManagementStrategic ThinkingFluent in English and Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningKPI ReportingOperational InsightsCommercial SkillsData Analysis

Soft Skills

Customer FocusStress ResistanceAdaptabilityCreative MindsetStrong Sense of Responsibility

Industry Keywords

WarehousingContract LogisticsCustomer Satisfaction SurveysBusiness ReviewsCollaboration

About the role

Key responsibilities & impact

Build and grow long-term customer relationships in warehousing and contract logistics
Engage senior stakeholders in strategic discussions and translate customer ambitions into growth opportunities
Connect customers with Warehouse, Customer Service and Transport teams to deliver high-quality logistics solutions
Align customer requirements, commercial opportunities and operational teams as projects develop
Understand customer strategy and challenges and translate priorities into account plans
Grow existing accounts by identifying additional warehousing and contract logistics services and support related projects
Act as the first point of escalation for customer operational issues
Ensure the customer considers DSV for additional logistics services
Ensure timely and correct reporting, KPI follow-up and invoicing
Monitor Customer Satisfaction Surveys and supervise and complete action plans with internal and external stakeholders
Maintain close connections with customers, DSV warehouse operations and customer service teams
Coordinate with DSV Road, Air & Sea divisions, carriers and customer partners for smooth collaboration
Participate in monthly business reviews, co-organize quarterly business reviews and organize annual business reviews

Requirements

What you’ll need

At least 5-10 years of Key Account Management experience in a third-party logistics (3PL) environment, with a focus on warehousing and contract logistics
Strong customer focus and commercial skills
Ability to nurture existing relationships, identify growth opportunities and communicate confidently with senior stakeholders
Strategic thinking and strong analytical skills
Ability to turn customer data and operational insights into long-term improvements and commercial opportunities
Stress-resistant and able to work independently
Open and creative mindset
Continuous improvement mentality
Ability to adapt to changing circumstances
Strong sense of responsibility
Fluent in English and Dutch
Other languages are a plus

Benefits

Comp & perks

A challenging work environment with plenty of opportunities for further professional growth and development.
A direct and open corporate culture (Danish company).
Company car
Charging pass
Laptop
Mobile phone with subscription
Bonus
Flexible working hours
8 euros of meal vouchers
Eco vouchers
Group & hospitalization insurance
29 days of holiday