Key Account Specialist

DSV - Global Transport and Logistics

. Manage and develop assigned key accounts for the branch .

Posted 9/24/2026full-timeMilton • CanadaJuniorMid-Level💰 CA$53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing key accounts within the international transportation sector, leveraging strong analytical and problem-solving skills to enhance customer relationships and drive profitability. Proficient in utilizing CRM tools and Microsoft Office software to support strategic proposals and account management activities.

Highest-signal resume keywords

Key Account ManagementInternational Transportation ExperienceCustomer Relationship Management (CRM)CIFFA CertificationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain LogisticsInside Sales ExperienceAccount ManagementMarket Trend AnalysisStrategic Proposal Preparation

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsTime Management SkillsEffective Communication

Tools & Technologies

CRM ToolsCargoWiseMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Certifications & Qualifications

CIFFA Certificate

Industry Keywords

International TransportationSupply Chain SolutionsCross-SellingDSV Global Sales ProcessHealth and Safety Compliance

About the role

Key responsibilities & impact

Manage and develop assigned key accounts for the branch
Take overall branch development responsibility for assigned key accounts
Promote and sell solutions based on DSV Air and Sea product offerings and analyze market trends
Increase profitability and share of wallet through cross-selling products and services
Develop multilevel relationships between key accounts and DSV stakeholders
Coordinate and monitor all key account activities
Identify Supply Chain Solutions opportunities and prepare strategic proposals with the Manager
Maintain key account updates in the CRM tool
Build and improve customer relationships and resolve key client concerns with internal team support
Lead MBRs/QBRs with key accounts
Support other key account managers on operational and administrative functions
Ensure adherence to the DSV Global Sales Process
Support DSV quality, health, safety, and environmental objectives and sustainability requirements

Requirements

What you’ll need

Education in supply chain logistics, international transportation, or a related field of study
Minimum of 1 years prior Inside Sales experience
Minimum 2 years of international transportation industry experience or account management experience
CIFFA certificate, an asset
Good command, both verbal and written, English skills
Strong interpersonal, problem-solving, analytical, organizational, and time management skills
Ability to multitask, plan, prioritize, and manage time effectively
Advanced knowledge of Microsoft Office software, including Excel, Word, and PowerPoint
Proficient in Customer Relationship Management tools (CRM)
CargoWise experience, an asset
Ability to communicate effectively in a diverse multicultural environment
Occasional travel may be required
Regular working hours apply; work beyond these hours may be required by business needs

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity
Inclusive workplace and recruitment accommodations for persons with disabilities
Occasional travel may be required