Logistics Coordinator, Transport, Contract Logistics

DSV - Global Transport and Logistics

. Manage, support and coordinate transporter information and deliverables to ensure customer service levels are met .

Posted 9/22/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing transporter information and deliverables while ensuring compliance with SLAs and KPIs. Proficient in building strong client relationships and maintaining effective communication across operations, transporters, and clients.

Highest-signal resume keywords

Logistics ManagementSupply Chain ManagementCustomer ServiceData ManagementTransport Documentation Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transport ManagementKPI ManagementAudit ComplianceData AnalysisMRP ManagementInbound/Outbound ProcessesReporting SkillsProcess DevelopmentChange ManagementDocumentation Compliance

Soft Skills

Interpersonal SkillsCommunication SkillsAnalytical SkillsConflict ManagementTime Management

Tools & Technologies

ExcelPowerPoint

Industry Keywords

Retail IndustryTransportation RolesWarehouse ManagementClient CentricityCross-Border Transport

About the role

Key responsibilities & impact

Manage, support and coordinate transporter information and deliverables to ensure customer service levels are met
Coordinate and consolidate information from various transporters in a presentable manner
Understand client businesses, requirements and customer requirements
Develop strong, trusting relationships with clients and transporters
Execute contractual SLAs and KPIs
Identify, action and manage deliverables proactively
Perform audit compliance and ad hoc duties required by operations
Maintain reports aligned with KPIs and contractual obligations
Complete daily system checks to ensure data flows between transporter systems
Attend daily team meetings with stakeholders regarding client and transportation deliverables
Manage client queries daily and escalate and resolve issues within KPI requirements
Support creation and maintenance of processes, SOPs and work instructions
Train staff and roll out change-management processes
Ensure performance measurement, systems and metrics support service excellence and client centricity
Maintain clear communication among operations, warehouse, transporters and clients to manage achievements and exceptions proactively
Review data to identify improvement areas and support transportation-product development
Manage and execute invoices
Manage domestic and cross-border/international transport requirements and documentation compliance, including export/import controls

Requirements

What you’ll need

Minimum Requirements: Matric or equivalent
Tertiary qualification in Logistics, Supply Chain Management or Transport Management is advantageous
Intermediate to proficient computer literacy, including Excel and PowerPoint for data management and reporting
2–5 years’ relevant experience in the retail industry, transportation roles, supply chain environments, customer service in warehouse and transportation environments, and transporter service-level management
Intricate understanding of warehouse and transporter synergies and client requirements/KPIs
Extensive knowledge of inbound, outbound and return processes and workflows, including warehouse and transport requirements
Proven skills in organizing, directing, controlling and monitoring
Ability to manage customer expectations and ensure compliance with policies, regulations, work instructions and workloads
Sound understanding of supply chain
Understanding of domestic and cross-border/international transport requirements
Focus on documentation compliance and export/import controls
Good interpersonal, communication, analytical, logical-thinking and conflict-management skills
Ability to build and maintain strong internal and external customer relationships
Punctuality and good time-management skills
Understanding of MRP management principles
Ability to work under pressure
Assertive, forward-thinking, proactive, solution-driven, self-motivated and accountable
Good with people, attentive to detail and possessing a sense of urgency
Electives: exposure to strategic clients and communication channels; excellent reporting skills