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Logistics Officer, Customer Operations
DSV - Global Transport and Logistics. Manage logistics services seamlessly for one or more pharmaceutical/healthcare clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing logistics services for pharmaceutical and healthcare clients, ensuring compliance with customer agreements and optimizing processes through strong analytical and problem-solving skills. Proficient in both Dutch and English to effectively liaise with customers and stakeholders.
Highest-signal resume keywords
Logistics ManagementCustomer Relationship ManagementAnalytical SkillsProblem-Solving SkillsBilingual in Dutch and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-OrientedCommunication Skills
Industry Keywords
Pharmaceutical LogisticsHealthcare LogisticsProcess ImprovementData ManagementOperational Contact
About the role
Key responsibilities & impact- Manage logistics services seamlessly for one or more pharmaceutical/healthcare clients
- Act as liaison between customers, internal departments, and external stakeholders
- Ensure accurate data and schedules for inbound, outbound, and value-added logistics processes in the warehouse
- Ensure customer agreements and requirements are met
- Administratively process and follow up on logistics services for assigned customers
- Serve as the first operational contact for assigned customers
- Follow implemented processes and customer-related work instructions
- Conduct periodic consultations and adjustment meetings with customers
- Handle complaints
- Identify potential problems and bottlenecks and brainstorm solutions with customers
- Participate in continuous process improvement
Requirements
What you’ll need- Initial work experience in an administrative or customer-facing role
- Knowledge or background within the logistics sector is a plus
- Customer-oriented
- Strong analytical and problem-solving skills
- Strong knowledge of Dutch and English
Benefits
Comp & perks- Permanent contract
- Attractive package of fringe benefits
- Group insurance
- Hospitalisation insurance
- Meal vouchers worth €8
- Eco vouchers
- 33 holidays
- Possibility to lease an electric bike
- Opportunities for further professional growth and development, including internationally
- International work environment
- Direct and open corporate culture