Manager, Client Services

DSV - Global Transport and Logistics

. Oversee and manage DSV key and strategic global accounts day to day .

Posted 10/6/2026full-timeItasca • Illinois • United StatesSeniorLead💰 $106,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on client satisfaction, operational performance oversight, and strategic sales support. Proficient in project management and problem-solving, with a commitment to developing corrective action plans and enhancing service delivery.

Highest-signal resume keywords

Account ManagementClient SatisfactionProject ManagementAnalytical SkillsInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Performance ManagementService Performance MonitoringCorrective Action PlanningI.T./EDI Needs IdentificationBusiness Development

Soft Skills

Exceptional Interpersonal SkillsAnalytical SkillsProblem-Solving Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Global Sales StrategyOperational ImplementationEmployee Performance ReviewClient PoliciesStatement of Work

About the role

Key responsibilities & impact

Oversee and manage DSV key and strategic global accounts day to day
Ensure client satisfaction
Partner with sales account management to support the global sales strategy
Maintain oversight of operational performance through alignment and coordination of operational requirements
Manage and support operational implementation of new business
Collect and communicate statement-of-work and procedural details throughout the organization
Monitor account service performance levels to ensure client requirements and metrics are achieved
Analyze causes of service failures with operations management
Assist with developing and implementing corrective action plans
Identify I.T./EDI needs and ensure systems are in place to meet client demands
Support account development with Global Sales
Work with Global Account Managers to gain new business while maintaining existing business
Recruit, place, and provide initial training to personnel
Review employee performance for compliance with client policies and established statement of work

Requirements

What you’ll need

Bachelor's degree or equivalent
7+ years of related management experience
Exceptional interpersonal skills
Analytical skills
Problem-solving skills
Project management skills
Fluency in English (written and verbal)
Proficiency in one or more additional languages is preferred

Benefits

Comp & perks

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Flexible spending accounts
Health spending accounts
Short-term disability coverage
Long-term disability coverage
Wellness resources
401(k) plan with company-matching contributions up to 5%
Generous paid time off
Paid holidays
Additional floating holidays