Manager, Cloud Freight Operations – Road

DSV - Global Transport and Logistics

. Lead and coordinate day-to-day Cloud Operations across carrier sales and dispatch, operational account management, and dedicated lane operations .

Posted 9/23/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $100,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cloud operations, including freight brokerage and transportation logistics, while ensuring compliance with safety standards and operational procedures. Proven ability to lead teams, analyze performance metrics, and enhance customer relationships to drive profitability and efficiency.

Highest-signal resume keywords

Cloud Operations ManagementTransportation Management Systems (TMS)People Leadership in LogisticsOperational and Financial Performance ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight BrokerageTransportation OperationsAccount ManagementOperational AnalysisKPI ManagementCost ManagementRevenue AnalysisShipment ExecutionCapacity ManagementProcess Improvement

Soft Skills

LeadershipCommunicationProblem-SolvingDecision-MakingOrganizational Skills

Tools & Technologies

Microsoft OfficeExcelTransportation Management Systems (TMS)

Industry Keywords

LogisticsSupply Chain ManagementTransportation3PLSafety Regulations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and coordinate day-to-day Cloud Operations across carrier sales and dispatch, operational account management, and dedicated lane operations
Lead, coach, and develop people managers and individual contributors
Establish expectations, accountability, performance standards, staffing, workload management, and employee development
Translate General Manager priorities into operational expectations, action plans, and measurable results
Monitor workflows, shipment execution, capacity, dispatch, tracking, on-time performance, exceptions, and final delivery
Oversee execution of high-risk, high-value freight and ensure customer, security, SOP, service, and shipment requirements are followed
Provide leadership during complex, time-sensitive, or high-impact operational situations and resolve escalations
Build customer relationships and serve as a leadership escalation point
Participate in customer meetings, Monthly Business Reviews, Quarterly Business Reviews, and account discussions
Oversee carrier capacity, dispatch execution, dedicated lane operations, pricing, service trends, and cost management
Analyze revenue, margin, cost, shipment volume, service levels, carrier performance, and other KPIs
Identify root causes, risks, trends, and improvement opportunities; implement corrective actions
Support budget, profitability, service, forecasting, cost management, and financial performance objectives
Improve workflows, processes, technology utilization, communication, efficiency, scalability, and profitability
Support implementation of new customers, lanes, services, and business opportunities
Partner with P&O and the General Manager on recruitment, workforce planning, development, performance management, and succession planning
Ensure compliance with company policies, customer requirements, safety standards, operational procedures, and regulations
Maintain confidentiality of sensitive customer, shipment, carrier, pricing, employee, and business information

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration, or related field preferred
Equivalent relevant industry experience may be considered
Minimum 5 years of progressively responsible experience in freight brokerage, transportation operations, 3PL, or related field required; 7+ years preferred
Minimum 3 years of people leadership experience in transportation, logistics, brokerage, dispatch, account management, or related operational environment required
Experience managing operational and financial performance, including revenue, margin, cost, service levels, and KPIs
Experience managing customer relationships and complex operational or service escalations
Experience with carrier capacity, dispatch, transportation pricing, account management, and shipment execution
Experience with Transportation Management Systems (TMS) and other transportation technology required
Strong leadership, people-management, analytical, financial, communication, negotiation, decision-making, problem-solving, organizational, and prioritization skills
Proficiency with TMS and Microsoft Office applications, particularly Excel
Working knowledge of transportation regulations, safety requirements, and industry practices
Ability to sit and work at a computer for extended periods; occasional lifting or moving items up to 20 pounds

Benefits

Comp & perks

DSV benefits offerings, including eligibility, coverage options, and plan details (vary by location and division)
Reasonable accommodations for qualified individuals with disabilities
Occasional travel to customer locations, carrier facilities, other DSV locations, or business-related meetings