Manager, Ground Operations

DSV - Global Transport and Logistics

. Lead, coach, and develop a team of operators handling air shipment dispatching .

Posted 10/7/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $99,072 - $123,840 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in carrier procurement, freight brokerage operations, and team leadership, with a strong focus on performance management and process improvement. Proficient in analyzing operational metrics and fostering collaboration across departments to enhance service delivery.

Highest-signal resume keywords

Carrier ProcurementFreight Brokerage OperationsTeam LeadershipNegotiation SkillsPerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Carrier SourcingTransportation PricingOperational AnalysisProcess ImprovementKPI MonitoringFreight Activity AnalysisCapacity ProcurementLogistics ManagementEmployee DevelopmentMarket Knowledge

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingOrganizational Skills

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Industry Keywords

Air Shipment DispatchingCarrier RelationshipsFreight BrokerageTransportation OperationsDomestic Freight Brokerage

About the role

Key responsibilities & impact

Lead, coach, and develop a team of operators handling air shipment dispatching
Establish performance expectations, provide feedback, monitor performance, and conduct evaluations
Provide day-to-day direction and support to the Air&Sea team
Develop and maintain carrier relationships
Negotiate carrier rates and service terms
Identify, qualify, and develop new carrier relationships
Support carrier sourcing and capacity procurement strategies
Monitor freight activity and carrier performance
Assist with complex carrier, capacity, pricing, and service issues
Collaborate with operations, customer service, account management, and internal teams
Monitor and analyze KPIs, carrier performance, productivity, and operational metrics
Develop and implement best practices, standard operating procedures, and process improvements
Support team training and development, including onboarding, systems training, carrier negotiation, market knowledge, and operational processes
Promote communication and collaboration across teams
Support company culture, policies, procedures, and strategic objectives
Perform other duties and projects as assigned

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred
Minimum 3 years of carrier sales, carrier procurement, transportation, or freight brokerage experience required
Minimum 2 years of supervisory, team leadership, or demonstrated lead experience required
Minimum 2 years of domestic freight brokerage experience required
Strong understanding of freight brokerage operations, carrier markets, capacity procurement, transportation pricing, and industry practices
Strong leadership, coaching, employee development, and performance management skills
Strong knowledge of carrier sourcing, capacity procurement, freight brokerage, and transportation operations
Excellent written and verbal communication skills
Strong negotiation, influencing, and relationship-building skills
Ability to lead and prioritize work in a fast-paced, time-sensitive operational environment
Strong organizational skills and attention to detail
Ability to analyze operational and performance data and implement process improvements
Strong problem-solving skills and sound business judgment
Ability to manage competing priorities and changing operational needs
Ability to collaborate effectively across departments and build internal and external relationships
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Spanish language skills (verbal) preferred
Occasional travel by car or air may be required

Benefits

Comp & perks

Medical, prescription, dental, vision, and life insurance
Flexible spending accounts (FSAs)
Health savings accounts (HSAs) for eligible plans
Short- and long-term disability coverage
Wellness resources
Employee Assistance Program (EAP) services
DSV 401(k) plan with company matching contributions of up to 5%
Paid time off programs
Paid company holidays