Manager, Operations, Contract Logistics

DSV - Global Transport and Logistics

. Ensure contract adherence across client relations, operational performance, commercial and financial performance, people management, development, and continual improvement .

Posted 9/29/2026full-timePretoria • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing warehouse operations, ensuring compliance with DSV standards, and driving continuous improvement initiatives. Proven ability to lead teams, manage performance, and deliver on customer service level agreements in the automotive industry.

Highest-signal resume keywords

Warehouse Management Systems (WMS)Automotive Material Handling ExperiencePerformance ManagementLean MethodologiesCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementRoot Cause AnalysisInventory ManagementPerformance MetricsContinuous ImprovementProject ManagementAutomotive OEM ExperienceLogistics ManagementService Delivery ManagementTeam Leadership

Soft Skills

Effective CommunicationConflict ManagementStress ManagementOrganizational SkillsResults-Oriented

Tools & Technologies

WMS EWMCMMSSAPMovisSKSSMART

Industry Keywords

Automotive IndustryLeanSix SigmaTheory of ConstraintsNBCRFLI Main AgreementBCEALRA

About the role

Key responsibilities & impact

Ensure contract adherence across client relations, operational performance, commercial and financial performance, people management, development, and continual improvement
Manage a team of 50–100 employees
Manage operations according to DSV standards, policies, and procedures
Cascade DSV strategy, goals, and initiatives through the organization
Support development of services and solutions for the automotive industry
Provide accountability and leadership for Ford Silverton operations in Gauteng
Meet all customer SLAs
Ensure site compliance with DSV standards, SHERQ requirements, quality management systems, safety, quality, delivery, policies, regulations, work instructions, maintenance schedules, and local safety authority requirements
Unlock operational synergies and drive collaboration with other DSV business units
Ensure client needs and expectations are met within the SLA scope
Investigate claims and report incident details internally
Manage daily operational performance to achieve performance targets
Deliver continuous improvement requirements and drive a Lean culture
Manage internal stakeholder communications, meetings, conference calls, and forums
Analyze delivery failures, complaints, damages, and other customer dissatisfaction issues to determine root causes and corrective actions
Assist with monthly KPI dashboard results, reporting, root cause analysis, and corrective action tracking
Ensure operational readiness for program launches
Perform other duties requested by the Branch Manager
Develop and motivate direct reports
Ensure direct reports have job descriptions
Provide training and development to close skills gaps
Ensure headcount and resources align with budget
Ensure behavior and operations comply with DSV policies and procedures
Cascade relevant information to subordinates
Hold direct reports accountable for outputs
Manage team performance consistently
Manage employees according to DSV values, policies, procedures, NBCRFLI Main Agreement, BCEA, and LRA
Ensure effective resourcing across departments
Resolve industrial relations issues with HRM and IR Specialist
Coach and mentor the team
Maintain individual development plans and succession plans for critical roles
Drive training interventions to close operational skills gaps

Requirements

What you’ll need

Matric
Degree/diploma in Supply Chain or Logistics Management, Industrial Engineering or related field — advantage
Knowledge of Warehouse Management Systems (WMS)
Strong knowledge of WMS EWM
Experience as a CMMS Key User — advantage
2 to 5+ years of automotive material handling and line supply experience
Automotive OEM or Tier-1 manufacturing experience
Experience managing multiple operations, inbound and outbound logistics, warehouse processes, and part supply through sequencing
Ability to investigate and close inventory stock variances caused by incorrect system transactions, bills of material, etc.
Knowledge of root cause analysis, problem solving, and corrective and preventative measures
Minimum 3–5 years of experience supervising or leading a warehouse operations team
Experience with performance management, absence management, identifying development requirements, and accountability
1–2 years of experience in compliance management
1–2 years of experience managing service delivery to clients according to SLAs
Understanding of KPIs, standards, and compliance
Effective written and verbal communication skills
Effective conflict and stress management skills
Ability to work extended hours and weekends
Reliable transport
Ability to work independently
High attention to detail
Organized and results-oriented
Knowledge of continuous improvement methodologies such as Lean, Six Sigma, and Theory of Constraints — added advantage
Knowledge of CMMS, Movis, SKS, SAP, or SMART — added advantage
Project management skills — added advantage
Knowledge of supply streams including Sequential, Kanban, and Pick to Light — added advantage

Benefits

Comp & perks

Opportunity to work for a global leader in transport and logistics
Career growth opportunities
Inclusive, collaborative work environment
Exposure to innovation and digitalisation initiatives
Participation in continuous improvement initiatives
Team development, training and coaching opportunities