Operational Account Manager, Cloud Freight Operations

DSV - Global Transport and Logistics

. Serve as primary point of contact for assigned cloud computing customers .

Posted 9/23/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and transportation management, with a strong focus on customer relationship management, negotiation, and problem-solving. Proficient in utilizing Transportation Management Systems (TMS) and analyzing transportation performance metrics to drive efficiency and profitability.

Highest-signal resume keywords

Transportation Management Systems (TMS)Customer Relationship ManagementFreight Brokerage OperationsNegotiation and Pricing StrategiesLogistics and Supply Chain Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementFreight BrokerageTransportation OperationsCapacity ManagementAnalytical SkillsMathematical SkillsProblem-Solving SkillsOrganizational SkillsPrioritization SkillsCustomer Reporting

Soft Skills

Communication SkillsInfluencing SkillsAdaptabilityCollaborationService Orientation

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsMicrosoft Outlook

Industry Keywords

TransportationLogisticsFreightSupply Chain ManagementCarrier Negotiations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as primary point of contact for assigned cloud computing customers
Develop and maintain strong, long-term customer relationships through proactive communication
Manage day-to-day freight brokerage activities and execute transportation requests accurately and efficiently
Coordinate high-risk, high-value freight from pickup through final delivery
Determine transportation solutions based on service, capacity, pricing, security, and customer requirements
Partner with Carrier Sales to identify qualified capacity and transportation solutions
Provide pricing guidance and negotiate rates and service requirements with carriers
Communicate customer-specific handling, tracking, security, and communication requirements
Monitor shipments and proactively communicate milestones, delays, exceptions, and status updates
Resolve shipment exceptions, service failures, delays, and operational concerns
Escalate significant service, security, or operational concerns
Maintain shipment, customer, carrier, pricing, and operational information in the TMS and other systems
Analyze account activity, transportation spend, service performance, shipment trends, risks, and improvement opportunities
Prepare and present customer reporting and performance metrics
Conduct Monthly Business Reviews and Quarterly Business Reviews
Identify opportunities to expand customer relationships through additional lanes, services, and shipment volume
Research and develop growth opportunities within assigned branch house accounts
Develop solutions improving service, efficiency, profitability, and account performance
Maintain knowledge of transportation markets, carrier capacity, pricing trends, and service solutions
Build relationships across departments, customers, carriers, vendors, and external partners
Maintain confidentiality and perform other duties and projects assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field preferred
Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or related field required
Experience working within freight brokerage or transportation operations strongly preferred
Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred
Experience with high-value, high-risk, time-sensitive, or specialized freight preferred
Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred
Experience working with Transportation Management Systems (TMS) required
Strong understanding of freight brokerage and transportation operations
Strong customer relationship management and service orientation
Strong negotiation, influencing, problem-solving, analytical, mathematical, organizational, and prioritization skills
Proficiency in Microsoft Excel; working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and standard business applications
Ability to handle time-sensitive operational issues, shipment exceptions, confidential information, and multiple competing priorities
Ability to work independently and collaboratively with customers, carriers, and cross-functional teams
Ability to adapt to changing business needs and work flexible hours when required
Ability to sit and work at a computer for extended periods and occasionally lift or move items weighing up to 20 pounds

Benefits

Comp & perks

Base pay range of $70,000.00–$80,000.00 annually
Benefits offerings through the DSV Benefits Showcase, with eligibility and coverage varying by location and division
Reasonable accommodations for qualified individuals with disabilities