Operational Account Manager, Cloud Freight Operations

DSV - Global Transport and Logistics

. Serve as primary point of contact for assigned cloud computing customers and develop long-term relationships .

Posted 11/12/2026full-timeLancaster • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and transportation management, with a strong focus on customer relationship management, freight brokerage operations, and analytical skills to optimize service and performance. Proficient in utilizing Transportation Management Systems (TMS) and Microsoft Office applications to enhance operational efficiency and decision-making.

Highest-signal resume keywords

Transportation Management Systems (TMS)Freight Brokerage OperationsCustomer Relationship ManagementNegotiation and Influencing SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementTransportation PricingCarrier NegotiationsCapacity ManagementFreight BrokerageOperational Data AnalysisShipment TrackingService Performance ReportingMathematical AptitudeHigh-Value Freight Management

Soft Skills

Strong Communication SkillsProblem-Solving SkillsOrganizational SkillsAttention to DetailSense of Urgency

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsMicrosoft Outlook

Industry Keywords

LogisticsTransportationFreight BrokerageSupply Chain ManagementCustomer Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as primary point of contact for assigned cloud computing customers and develop long-term relationships
Manage day-to-day freight brokerage activities for assigned accounts
Coordinate high-risk, high-value freight from pickup through final delivery
Review shipment requests and determine transportation solutions based on service, capacity, pricing, security, and customer requirements
Partner with Carrier Sales to identify qualified capacity and transportation solutions
Provide pricing guidance to Carrier Sales based on customer requirements, market conditions, capacity, service expectations, and account strategy
Negotiate rates and service requirements with carriers and providers
Communicate customer-specific handling, tracking, communication, and security requirements
Monitor active shipments and proactively communicate status, milestones, delays, and exceptions
Resolve shipment exceptions, service failures, delays, and operational concerns
Escalate significant service, security, or operational concerns
Maintain accurate shipment, customer, carrier, pricing, and operational data in the TMS and other systems
Collaborate with internal departments to meet or exceed customer expectations
Analyze account activity, transportation spend, service performance, shipment trends, risks, and opportunities
Prepare and present customer spend, service, operational, and performance reports
Conduct Monthly Business Reviews and Quarterly Business Reviews
Identify opportunities to expand accounts through additional lanes, services, volume, or transportation needs
Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities
Develop solutions that improve service, efficiency, profitability, and account performance
Maintain knowledge of market conditions, carrier capacity, pricing trends, customer requirements, and service solutions
Build relationships across departments, business units, customers, carriers, vendors, and external partners
Maintain confidentiality of sensitive business information
Perform other duties and project work assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred
Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required
Experience working within freight brokerage or transportation operations strongly preferred
Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred
Experience with high-value, high-risk, time-sensitive, or other specialized freight preferred
Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred
Experience working with Transportation Management Systems (TMS) required
Strong customer relationship management and service orientation
Strong understanding of freight brokerage and transportation operations
Excellent verbal, written, and interpersonal communication skills
Strong negotiation, influencing, and problem-solving skills
Ability to make sound decisions and respond effectively to time-sensitive operational issues and shipment exceptions
Strong analytical skills with ability to interpret operational, financial, and service data
Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications
Strong organizational and prioritization skills; ability to manage multiple customers, shipments, and operational priorities simultaneously
High attention to detail and commitment to accuracy, particularly with sensitive and high-value freight
Ability to work effectively in a fast-paced, deadline-driven environment
Ability to work independently while collaborating with customers, carriers, and cross-functional teams
Strong sense of urgency and responsiveness to changing customer and operational needs
Strong mathematical aptitude, including transportation rate, pricing, margin, and account performance calculations
Ability to exercise discretion and appropriately handle confidential and sensitive information
Ability to adapt to changing business needs and work flexible hours when required
Ability to sit and work at a computer for extended periods; use standard office equipment; communicate in person, by phone, and electronically
Ability to occasionally bend, reach, and lift or move items weighing up to 20 pounds

Benefits

Comp & perks

Base pay range of $70,000.00–$80,000.00 annually
DSV benefits offerings, including eligibility, coverage options, and plan details (vary by location and division)
Reasonable accommodations for qualified individuals with disabilities
Career growth and professional development opportunities