Operational Account Manager, Cloud Operations

DSV - Global Transport and Logistics

. Develop the overall customer relationship via phone, email and in-person communication .

Posted 10/28/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, negotiation with transportation carriers, and utilization of Transportation Management Systems (TMS) to optimize logistics operations. Proficient in data analysis and reporting, with strong organizational and communication skills to meet customer expectations effectively.

Highest-signal resume keywords

Customer Relationship ManagementTransportation Management Systems (TMS)Logistics ExperienceData Analysis in ExcelNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LogisticsTransportation BrokerageData AnalysisPricing StrategiesProject DevelopmentShipment TrackingMicrosoft Office SuiteAttention to DetailMultitaskingMathematical Skills

Soft Skills

Interpersonal CommunicationProblem-SolvingOrganizational SkillsPrioritizationAbility to Work Under Deadlines

Tools & Technologies

Transportation Management Systems (TMS)Microsoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft PowerPoint

Industry Keywords

Customer LeadsCarrier SalesGrowth OpportunitiesSpend ReportsQBRMBRFlexible Hours

About the role

Key responsibilities & impact

Develop the overall customer relationship via phone, email and in-person communication
Negotiate with transportation carriers and providers to obtain and set rates and determine available services
Research and determine growth opportunities within branch house accounts
Investigate, action and establish new customer leads and opportunities
Examine customer requests to provide service options and pricing
Proactively handle customer shipment requests
Use the TMS system and input data to facilitate material movement, planning and scheduling
Provide direction and set pricing guidelines for the Carrier Sales team
Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or Key Account Managers
Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
Track and trace shipments from pickup through delivery
Prepare spend reports and hold regular QBR or MBR customer check-ins
Perform other duties, responsibilities and project work assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred
Experience with transportation management systems
Proficient with Microsoft Office applications, including Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
High attention to detail and ability to multitask
Strong organizational skills
Ability to thrive under deadlines and work in a team environment while delivering independent results
Excellent interpersonal communication and problem-solving skills, verbal, written and in person
Strong prioritization skills and sense of urgency
Proficiency using a Windows-based computer
Ability to persuade, negotiate and influence others
Ability to work flexible hours
Strong mathematical skills for pricing, negotiating and project development

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Flexible work hours may be available to meet customer and operational needs