Operational Account Manager

DSV - Global Transport and Logistics

. Manage and develop assigned accounts for the DSV Road team .

Posted 10/7/2026full-timeBrampton • CanadaMid-LevelSenior💰 CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and transportation logistics, with a strong focus on customer satisfaction, problem-solving, and effective communication. Proficient in data analysis and presentation creation to drive business growth and operational efficiency.

Highest-signal resume keywords

Account ManagementTransportation LogisticsPowerPoint Presentation CreationProblem-Solving SkillsTransportation Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation LogisticsData AnalysisPowerPoint Presentation CreationIntermediate Excel SkillsProblem-Solving SkillsAccount ManagementMultitaskingTime ManagementService OrientationAnalytical Skills

Soft Skills

Interpersonal SkillsCustomer Relationship BuildingEffective CommunicationOrganizational SkillsConflict Resolution

Tools & Technologies

Transportation Management SoftwarePower BIMicrosoft Office SuiteLoad LinkPC Miler

Certifications & Qualifications

CIFFA CertificateDangerous Goods Certification

Industry Keywords

TransportationLogisticsDistributionISO 9001ISO 45001Customer SatisfactionFreight ManagementSOP DevelopmentRisk ManagementMarket Conditions

About the role

Key responsibilities & impact

Manage and develop assigned accounts for the DSV Road team
Drive growth and profitability across assigned accounts between the Montreal and Milton offices
Analyze customer booking information to determine and verify service requirements
Coordinate inbound and outbound freight according to daily priorities and weekly transportation targets
Create weekly, monthly, quarterly, and annual business review PowerPoint presentations
Conduct customer business reviews in person or virtually
Ensure customer satisfaction and timely resolution of inquiries, concerns, and problems
Develop SOPs for assigned accounts and ensure colleague cross-training
Negotiate rates and terms with carriers and customers
Respond to internal and external client inquiries and resolve conflicts
Build transportation business with DSV Air & Sea and establish a one-stop shop across North America
Build a Center of Excellence for transportation needs originating from Air & Sea Business as required
Collaborate with colleagues to plan and execute customer requirements, including training and outsourcing functions
Assist with pricing internal and external business
Communicate with carriers to monitor freight movement
Enter real-time milestone updates in the TMS
Monitor unresponsive carriers and escalate issues to dispatchers and supervisors
Communicate modifications to the sales team for client updates
Ensure tracking meets established standards and escalate issues as appropriate
Monitor industry market conditions and communicate carrier issues affecting operations
Support transportation cargo claims, transportation laws, and risk management activities
Keep Operations and Sales updated on significant issues and trends
Support ISO 9001 and ISO 45001 commitments at the Montreal location
Perform tasks supporting quality, health, safety, environmental, and sustainability objectives

Requirements

What you’ll need

Minimum 4-5 years in transportation/logistics/distribution
Minimum 2 years of experience in Account Management
College Diploma / University Degree in Business, Logistics, or International Trade preferable
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
Good command of verbal and written English
Ability to create PowerPoint presentations
Strong problem-solving and analytical skills
Ability to work in Power BI
Minimum intermediate Excel skillset
Service-oriented and able to resolve customer grievances
Strong interpersonal skills and ability to build professional relationships
Ability to multitask, plan, prioritize, and manage time effectively
Excellent organizational and time management skills
Microsoft Office Suite proficiency
Working knowledge of transportation management software such as Load Link and PC Miler is an asset
Ability to communicate effectively in a diverse multicultural environment
Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply; work beyond these hours may be required by business needs

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity
Inclusive workplace and recruitment accommodations for persons with disabilities
Career development opportunities
Regular working hours