Operational Account Manager, Domestic Freight Brokerage

DSV - Global Transport and Logistics

. Serve as primary point of contact for assigned customers and develop long-term relationships .

Posted 9/23/2026full-timeTorrance • California • United StatesMid-LevelSenior💰 $70,500 - $84,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and transportation operations, with a strong focus on customer relationship management, pricing negotiation, and the use of Transportation Management Systems (TMS) to optimize freight brokerage activities. Capable of analyzing data to improve service efficiency and profitability while maintaining high attention to detail.

Highest-signal resume keywords

Logistics ManagementCustomer Relationship ManagementTransportation Management Systems (TMS)Freight Brokerage OperationsRate Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation OperationsFreight BrokeragePricing and QuotingCarrier Rate NegotiationAnalytical SkillsMathematical AptitudeOperational Data InterpretationAccount ManagementService Performance Analysis

Soft Skills

Communication SkillsNegotiation SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail

Tools & Technologies

Transportation Management Systems (TMS)Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsMicrosoft Outlook

Industry Keywords

Domestic Freight BrokerageSupply Chain ManagementTransportation SolutionsCarrier CapacityCustomer Requirements

About the role

Key responsibilities & impact

Serve as primary point of contact for assigned customers and develop long-term relationships
Manage day-to-day domestic freight brokerage activities for assigned accounts
Coordinate freight movement from pickup through final delivery
Review shipment requests and determine transportation solutions based on service, capacity, pricing, equipment, and customer requirements
Partner with Carrier Sales to identify qualified capacity and transportation solutions
Provide pricing guidance to Carrier Sales
Negotiate rates and service requirements with transportation carriers and providers
Communicate customer-specific handling, tracking, and service requirements to internal teams and providers
Monitor active shipments and communicate status, milestones, delays, and exceptions
Identify and resolve shipment exceptions, service failures, delays, and operational concerns
Escalate significant service or operational concerns
Maintain shipment, customer, carrier, pricing, and operational information in the TMS and other systems
Collaborate with Carrier Sales and internal departments to meet or exceed customer expectations
Analyze account activity, transportation spend, service performance, shipment trends, risks, and opportunities
Prepare and present customer spend, service, operational, and performance reporting
Conduct Monthly Business Reviews and Quarterly Business Reviews
Identify opportunities to expand customer relationships through additional lanes, services, and shipment volume
Research and develop growth opportunities within assigned branch house accounts
Develop solutions that improve service, efficiency, profitability, and account performance
Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and service solutions
Build relationships across departments, business units, customers, carriers, vendors, and external partners
Maintain confidentiality of sensitive business information
Perform other duties and project work assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred
Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred
Experience working within domestic freight brokerage or transportation operations strongly preferred
Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred
Experience pricing and quoting domestic freight
Experience with carrier rate negotiation, capacity management, and freight brokerage operations preferred
Experience managing time-sensitive, specialized, or complex freight preferred
Experience working with Transportation Management Systems (TMS) required
Strong customer relationship management and service orientation
Strong understanding of domestic freight brokerage and transportation operations
Excellent verbal, written, and interpersonal communication skills
Strong negotiation, influencing, and problem-solving skills
Strong analytical skills and ability to interpret operational, financial, and service data
Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications
Strong organizational and prioritization skills
High attention to detail and commitment to accuracy
Ability to work in a fast-paced, deadline-driven environment
Ability to work independently while collaborating with customers, carriers, and cross-functional teams
Strong sense of urgency and responsiveness to changing needs
Strong mathematical aptitude, including transportation rates, pricing, margins, and account performance calculations
Ability to handle confidential and sensitive information appropriately
Ability to adapt to changing business needs and work flexible hours when required
Ability to evaluate customer requirements, market conditions, carrier capacity, transportation costs, and target margins to develop competitive and profitable transportation solutions
Regular in-person attendance at the assigned DSV location
Ability to use computers, telephones, TMS, and standard office equipment for extended periods
May occasionally need to reach, bend, and lift or move items weighing up to 20 pounds

Benefits

Comp & perks

Benefits offerings including eligibility, coverage options, and plan details through the DSV Benefits Showcase
Reasonable accommodations for individuals with disabilities
Equal employment opportunity