Operational Account Manager, Freight Operations

DSV - Global Transport and Logistics

. Develop the overall customer relationship via phone, email, and in-person communication .

Posted 9/18/2026full-timeTorrance • California • United StatesMid-LevelSenior💰 $70,500 - $84,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, logistics, and transportation brokerage, with a strong focus on negotiation, analytical skills, and effective communication. Proficient in utilizing transportation management systems and Microsoft Office applications to enhance operational efficiency.

Highest-signal resume keywords

Logistics ExperienceTransportation Management SystemsCustomer Relationship ManagementNegotiation SkillsAnalytical Skills in Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation BrokerageData InputShipment TrackingPricing GuidelinesAnalytical SkillsMicrosoft OfficeTMS SystemProblem-SolvingMultitasking

Soft Skills

Interpersonal CommunicationOrganizational SkillsPrioritizationAttention to DetailAbility to Work Under Deadlines

Tools & Technologies

Transportation Management SystemsMicrosoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft PowerPointWindows-Based Computer

Industry Keywords

Customer LeadsCarrier SalesGrowth OpportunitiesShipment RequestsSpend ReportsQBRMBRMaterial MovementFlexible HoursTeam Environment

About the role

Key responsibilities & impact

Develop the overall customer relationship via phone, email, and in-person communication
Negotiate with transportation carriers and providers to obtain rates and determine available services
Research and determine growth opportunities within branch house accounts
Investigate, action, and establish new customer leads and opportunities
Examine customer requests to provide best service options and pricing
Proactively handle customer shipment requests
Use the TMS system and input data to facilitate material movement, planning, and scheduling
Provide direction and set pricing guidelines for the Carrier Sales team
Monitor shipment tracking from pickup through delivery and communicate accurate information to customers and/or Key Account Managers
Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
Track and trace shipments to ensure up-to-date shipment information
Prepare spend reports and hold regular QBR or MBR check-ins with customers
Perform other duties, responsibilities, and project work as assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred
Experience with transportation management systems
Proficient with Microsoft Office applications, including Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
High attention to detail and ability to multitask
Strong organizational, prioritization, mathematical, interpersonal communication, and problem-solving skills
Ability to work under deadlines and in a team environment while delivering independent results
Proficiency in using a Windows-based computer
Ability to persuade, negotiate, and influence others
Ability to work flexible hours
Must be able to occasionally lift or carry items weighing up to 15 pounds

Benefits

Comp & perks

DSV benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions