Operational Account Manager, Freight Operations

DSV - Global Transport and Logistics

. Develop the overall customer relationship through phone, email and in-person communication .

Posted 9/18/2026full-timeSouth San Francisco • California • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and transportation brokerage, with a strong focus on customer relationship management, negotiation, and data analysis. Proficient in utilizing transportation management systems and Microsoft Office applications to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Logistics ExperienceTransportation Management SystemsCustomer Relationship ManagementNegotiation SkillsData Analysis in Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation BrokerageData AnalysisNegotiationProblem-SolvingMathematical SkillsMultitaskingAttention to DetailCustomer ServiceFreight Coordination

Soft Skills

Interpersonal CommunicationOrganizational SkillsPrioritizationPersuasionInfluence

Tools & Technologies

Transportation Management SystemMicrosoft OfficeWindows-Based Computer

Certifications & Qualifications

High School Diploma or GEDCollege Degree in Business Administration, Logistics or Supply Chain Management (Preferred)

Industry Keywords

Customer Relationship ManagementCarrier SalesShipment TrackingFreight ManagementQBRMBR

About the role

Key responsibilities & impact

Develop the overall customer relationship through phone, email and in-person communication
Negotiate with transportation carriers and providers to set rates and determine available services
Research growth opportunities within branch house accounts
Investigate and establish new customer leads and opportunities
Evaluate customer requests and provide service options and pricing
Handle customer shipment requests proactively
Use the transportation management system and input data to facilitate material movement, planning and scheduling
Provide direction and pricing guidelines for the Carrier Sales team
Monitor shipment progression from pickup through delivery and communicate updates to customers and/or Key Account Managers
Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
Track and trace shipments
Prepare spend reports and conduct regular QBR or MBR customer check-ins
Perform other duties and project work assigned by the manager
Coordinate freight, resolve service issues, manage customer relationships and support day-to-day brokerage operations

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required; 5+ years preferred
Experience with transportation management systems
Proficient with Microsoft Office applications, including Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
High attention to detail and ability to multitask
Strong organizational, prioritization, mathematical, interpersonal communication, problem-solving, persuasion, negotiation and influence skills
Ability to work under deadlines and in a team environment while delivering independent results
Proficiency using a Windows-based computer
Ability to work flexible hours

Benefits

Comp & perks

Base pay range of $80,000.00–$90,000.00 annually
Benefits offerings, including eligibility and coverage options, through the DSV Benefits Showcase
Reasonable accommodations for individuals with disabilities