Operational Account Manager, Freight Operations, Road

DSV - Global Transport and Logistics

. Serve as the primary point of contact for assigned customers and develop long-term relationships .

Posted 10/23/2026full-timeIselin • New Jersey • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and transportation management, with a strong focus on customer relationship building, freight brokerage operations, and effective negotiation skills. Proficient in utilizing Transportation Management Systems (TMS) and analyzing transportation metrics to enhance operational efficiency and service performance.

Highest-signal resume keywords

Logistics ManagementFreight Brokerage OperationsTransportation Management Systems (TMS)Customer Relationship ManagementNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation PricingCarrier NegotiationsCapacity ManagementAnalytical SkillsMathematical Skills

Soft Skills

Problem-Solving SkillsOrganizational SkillsTime-Management SkillsDecision-Making SkillsAdaptability

Tools & Technologies

Microsoft OfficeExcelWordOutlookTeamsPowerPoint

Industry Keywords

Supply Chain ManagementTransportation OperationsCustomer Account ManagementDomestic FreightOperational Efficiency

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers and develop long-term relationships
Manage day-to-day freight brokerage operations from customer request and pricing through pickup, transit, and final delivery
Evaluate transportation requests and develop solutions based on service requirements, carrier capacity, pricing, transit times, and customer needs
Partner with Carrier Sales to identify qualified carrier capacity and transportation solutions
Provide pricing guidance and negotiate transportation rates and service requirements with carriers
Communicate customer-specific handling, tracking, and service requirements to internal teams and transportation providers
Monitor active shipments, maintain visibility, and proactively communicate status, milestones, delays, and exceptions
Troubleshoot and resolve shipment exceptions, service failures, delays, and operational concerns
Maintain accurate shipment, customer, carrier, pricing, and operational information in TMS and other systems
Analyze transportation spend, shipment activity, service performance, pricing, and account trends
Prepare and present customer reporting, including spend, service performance, and operational metrics
Conduct Monthly Business Reviews and Quarterly Business Reviews
Identify opportunities to expand customer relationships through additional lanes, shipment volume, services, and transportation solutions
Research and develop growth opportunities within assigned branch house accounts and support new customer opportunities
Develop solutions improving service, operational efficiency, profitability, and account performance
Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and service solutions
Build working relationships across departments, business units, customers, carriers, vendors, and external partners
Maintain confidentiality of sensitive customer, shipment, pricing, and business information
Perform other duties and project work assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or related field preferred
Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or related field required
Experience working within freight brokerage or transportation operations strongly preferred
Experience managing customer relationships within transportation, logistics, or supply chain environment preferred
Experience coordinating domestic freight transportation across multiple customers, lanes, or service requirements preferred
Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred
Experience working with Transportation Management Systems (TMS) required
Strong understanding of domestic freight brokerage, transportation operations, and customer account management
Strong negotiation, problem-solving, decision-making, analytical, mathematical, organizational, and time-management skills
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, Teams, and PowerPoint, and ability to utilize TMS
Ability to work independently and collaboratively with customers, carriers, and internal business partners
Ability to adapt to changing business needs and remain responsive in a fast-paced, deadline-driven environment
Ability to lift or move items weighing up to 20 pounds

Benefits

Comp & perks

Benefits offerings with eligibility, coverage options, and plan details available through the DSV Benefits Showcase
Reasonable accommodations for individuals with disabilities
Potential schedule flexibility to support customer and operational demands