Operational Account Manager, Freight Operations, Road

DSV - Global Transport and Logistics

. Develop the overall customer relationship through phone, email, and in-person communication .

Posted 11/12/2026full-timeTorrance • California • United StatesMid-LevelSenior💰 $73,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and transportation brokerage, with strong analytical skills in Excel and proficiency in transportation management systems. Capable of building customer relationships and negotiating effectively while ensuring high attention to detail and organizational skills.

Highest-signal resume keywords

Logistics ExperienceTransportation BrokerageTransportation Management SystemsAnalytical Skills in ExcelCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation BrokerageAnalytical SkillsNegotiationPricingProject DevelopmentCustomer ServiceData InputShipment TrackingReport Preparation

Soft Skills

LeadershipInterpersonal CommunicationProblem-SolvingPrioritizationPersuasion

Tools & Technologies

Microsoft OfficeTransportation Management SystemWindows-Based Computer

Industry Keywords

Customer RelationshipCarrier SalesMaterial MovementBranch House AccountsQBRMBRFlexible HoursTravel Requirements

About the role

Key responsibilities & impact

Develop the overall customer relationship through phone, email, and in-person communication
Negotiate with transportation carriers and providers to obtain rates and determine available services
Research growth opportunities within branch house accounts
Investigate, action, and establish new customer leads and opportunities
Examine customer requests to provide the best service options and pricing
Proactively handle customer shipment requests
Utilize the transportation management system and input data to facilitate material movement, planning, and scheduling
Provide direction and set pricing guidelines for the Carrier Sales team
Monitor shipment tracking from pickup through delivery and communicate accurate updates to customers and/or the Key Account Manager
Ensure customer expectations are met or exceeded through communication with the Carrier Sales team
Track and trace shipments from pickup through delivery
Prepare spend reports and conduct regular QBR or MBR check-ins with customers
Perform other duties and project work as assigned by the manager

Requirements

What you’ll need

High School diploma
3 years’ experience in logistics, transportation brokerage, or related field
Proficient with Microsoft Office applications, including Word, Excel, Teams and PowerPoint
Solid analytical experience in Excel required
Experience with transportation management systems
English reading, writing, and verbal skills
Strong mathematical skills for pricing, negotiating and project development
Superior leadership skills and ability to build and cultivate strong relationships
High attention to detail and ability to multitask
Strong organizational, interpersonal communication, problem-solving, prioritization, persuasion, negotiation, and influencing skills
Proficiency using a Windows-based computer
Ability to work flexible hours
Ability to travel as needed up to 5%
Preferred: College degree in Logistics or Supply Chain Management
Preferred: 5 years’ experience in logistics, transportation brokerage, or related field

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Equal employment opportunity and special assistance or accommodation while seeking employment
Opportunity to work for a global transport and logistics company with career development opportunities