Operational Account Manager, LTL Express, Road Transport

DSV - Global Transport and Logistics

. Serve as the primary operational point of contact for assigned customers .

Posted 9/22/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LTL transportation operations, including routing, pricing, and shipment execution, while effectively managing customer relationships and operational efficiency. Proficient in utilizing Transportation Management Systems (TMS) and LTL rating tools to optimize service delivery and cost management.

Highest-signal resume keywords

LTL Transportation OperationsTransportation Management Systems (TMS)Customer Relationship ManagementLTL Pricing StructuresAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LTL Transportation OperationsRoutingPricingCarrier NetworksShipment ExecutionLTL Pricing StructuresTariffsFreight ClassificationAccessorial ChargesTransportation Cost Models

Soft Skills

Customer Relationship ManagementNegotiationAnalytical SkillsOrganizational SkillsProblem-Solving

Tools & Technologies

Transportation Management Systems (TMS)LTL Rating ToolsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsMicrosoft Outlook

Industry Keywords

LTL TransportationFreight BrokerageTransportation OperationsAccount ManagementTransportation Regulations

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned customers
Develop strong, long-term customer relationships through proactive communication and consistent service
Manage day-to-day LTL transportation needs and execute shipment requests accurately and efficiently
Coordinate routing, scheduling, pickup and delivery requirements, carrier selection, and communications with carriers, terminals, customers, and internal teams
Evaluate LTL service options based on customer requirements, transit time, lane, freight characteristics, carrier capabilities, service levels, and cost
Use LTL rating tools, tariffs, pricing agreements, and TMS for routing, rating, shipment planning, and execution
Monitor shipments from pickup through final delivery and provide status updates
Identify and resolve delays, missed pickups or deliveries, service failures, OS&D issues, rating discrepancies, reclassifications, accessorial charges, billing issues, and other exceptions
Secure capacity and service solutions with internal operations and carrier-facing teams
Analyze account activity, shipment volume, spend, service performance, carrier performance, and operational data
Identify opportunities to improve service, transit time, cost, operational efficiency, and existing customer relationships
Support new customer and business onboarding, including SOPs, routing requirements, service expectations, and communication processes
Prepare and present customer reports and conduct Monthly and Quarterly Business Reviews
Partner with customers and internal stakeholders on continuous improvement initiatives
Maintain accurate customer, shipment, pricing, routing, SOP, and operational information in TMS and other systems
Follow regulatory, company, carrier, safety, and operational requirements
Build relationships across departments, customers, carriers, terminals, vendors, and external partners
Perform other duties and project work assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business Administration, or related field preferred
Minimum 3 years of experience in LTL transportation, freight brokerage, transportation operations, account management, or related field required; 5 or more years preferred
Demonstrated experience with LTL transportation operations, including routing, pricing, carrier networks, and shipment execution
Experience with LTL pricing structures, tariffs, freight classification, accessorial charges, and transportation cost models
Experience with Transportation Management Systems (TMS) and LTL rating tools required
Strong knowledge of LTL operations, carrier networks, terminal operations, routing, transit times, and service requirements
Strong understanding of LTL pricing concepts, tariffs, freight classification, density, minimum charges, accessorials, discounts, and customer-specific pricing
Strong customer relationship management, negotiation, influencing, analytical, organizational, prioritization, and problem-solving skills
Proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and standard business applications
Ability to use TMS, LTL rating tools, carrier systems, and transportation technology
Working knowledge of applicable transportation regulations and industry requirements
Ability to work flexible hours when required
Ability to sit and work at a computer for extended periods, communicate through various channels, and occasionally lift or move items up to 20 pounds

Benefits

Comp & perks

Base pay range of $70,000.00–$80,000.00 annually
Benefits offerings through the DSV Benefits Showcase, with eligibility and coverage varying by location and division
Reasonable accommodations for qualified individuals with disabilities