Operational Account Manager, Road

DSV - Global Transport and Logistics

. Serve as the primary point of contact for assigned customers and develop long-term relationships .

Posted 11/9/2026full-timeItasca • Illinois • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and transportation operations, with a strong focus on customer relationship management, pricing negotiation, and analytical evaluation of transportation performance. Proficient in utilizing Transportation Management Systems (TMS) to enhance operational efficiency and service delivery.

Highest-signal resume keywords

Transportation Management Systems (TMS)Freight Brokerage OperationsCustomer Relationship ManagementTransportation Pricing NegotiationLogistics and Supply Chain Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation OperationsFreight BrokerageAccount ManagementTransportation PricingCarrier NegotiationsCapacity ManagementAnalytical SkillsMathematical SkillsDomestic Freight Coordination

Soft Skills

Negotiation SkillsProblem-Solving SkillsDecision-Making SkillsAdaptabilityCollaboration

Tools & Technologies

Microsoft OfficeExcelWordOutlookTeamsPowerPoint

Industry Keywords

Transportation Market ConditionsCarrier CapacityService PerformanceOperational MetricsBusiness Reviews

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers and develop long-term relationships
Manage day-to-day freight brokerage operations from customer request and pricing through pickup, transit, and final delivery
Evaluate transportation requests and develop solutions based on service requirements, carrier capacity, pricing, transit times, and customer needs
Partner with Carrier Sales to identify qualified carrier capacity and transportation solutions
Provide pricing guidance and negotiate transportation rates and service requirements with carriers
Communicate customer-specific handling, tracking, and service requirements to internal teams and transportation providers
Monitor active shipments and proactively communicate status, milestones, delays, and exceptions
Troubleshoot and resolve shipment exceptions, service failures, delays, and operational concerns
Maintain accurate shipment, customer, carrier, pricing, and operational information in the TMS and other systems
Analyze transportation spend, shipment activity, service performance, pricing, and account trends
Prepare and present customer reporting, including spend, service performance, and operational metrics
Conduct Monthly Business Reviews and Quarterly Business Reviews
Identify opportunities to expand accounts through additional lanes, shipment volume, services, and transportation solutions
Research and develop growth opportunities within assigned branch house accounts
Partner with customers and internal stakeholders to improve service, efficiency, profitability, and account performance
Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, and service solutions
Build relationships across departments, business units, customers, carriers, vendors, and external partners
Maintain confidentiality of sensitive customer, shipment, pricing, and business information
Perform other duties and project work as assigned by management

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field preferred
Minimum of 3 years of experience in logistics, transportation, freight brokerage, account management, or a related field required; 5 or more years preferred
Experience working within freight brokerage or transportation operations strongly preferred
Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred
Experience coordinating domestic freight transportation across multiple customers, lanes, or service requirements preferred
Experience with transportation pricing, carrier negotiations, capacity management, and freight brokerage operations preferred
Experience working with Transportation Management Systems (TMS) required
Strong understanding of domestic freight brokerage, transportation operations, and customer account management
Strong negotiation, problem-solving, and decision-making skills
Strong analytical and mathematical skills for evaluating transportation pricing, margins, service performance, and account trends
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, Teams, and PowerPoint
Ability to effectively utilize Transportation Management Systems (TMS)
Ability to manage multiple priorities, customers, and deadlines
Ability to work independently and collaboratively with customers, carriers, and internal business partners
Ability to adapt to changing business needs and remain responsive in a fast-paced, deadline-driven environment
Ability to stand, walk, bend, reach, and lift or move items weighing up to 20 pounds
Regular, in-person attendance at the assigned DSV location required

Benefits

Comp & perks

Benefits offerings with eligibility, coverage options, and plan details available through the DSV Benefits Showcase
Reasonable accommodations may be made for individuals with disabilities
Career growth and professional development opportunities emphasized
Flexible work schedules may be required to support customer and operational demands