Operational Key Account Manager

DSV - Global Transport and Logistics

. Manage and grow key accounts as the primary contact defined by branch and regional management .

Posted 11/6/2026full-timeAtlanta • Georgia • United StatesMid-LevelSenior💰 $82,740 - $103,425 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing technology solutions to optimize logistics processes and enhance customer satisfaction.

Highest-signal resume keywords

Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Supply Chain ManagementLogistics Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Account ManagementSupply Chain ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Rate OptimizationMarket Insights AnalysisOperational Activities OversightContract NegotiationData-Quality KPI MonitoringLogistics Industry Trends Knowledge

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Microsoft Office SuiteEDI Technology Solutions

Industry Keywords

TransportationLogisticsWarehousingDistributionInternational LogisticsCustoms RegulationsSales and Business Development

About the role

Key responsibilities & impact

Manage and grow key accounts as the primary contact defined by branch and regional management
Build relationships throughout customers' organizations and grow share of wallet across DSV's network and divisions
Maintain current rates, communicate them to operations, and submit them for auto-rating purposes
Provide clients with market insights
Create, maintain, and update standard operating procedures
Lead client onboarding and implementation
Oversee day-to-day operational activities and identify risks, pain points, and service gaps
Lead collaboration across internal stakeholders involved with clients
Respond to spot quote requests and identify upselling opportunities
Ensure data-quality KPIs, timeliness, billing days, and acceptable accounts-receivable ratings are met
Monitor and act on customer volumes and DSV performance against service-level-agreement KPIs
Ensure client reporting requirements and conduct scheduled client business reviews
Facilitate or support contract and rate negotiations
Identify opportunities and structure deal teams to win opportunities
Develop account plans addressing satisfaction, threats, and development opportunities
Create and deploy bespoke logistics solutions
Assess EDI and other technology solutions supporting eBooking
Analyze volumes and workflows to optimize productivity and uncover client cost savings
Manage rate optimization and yield management
May oversee other account managers or support staff

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Master's degree in business, logistics, supply chain management, or a related field is preferred
Experience with international logistics and customs regulations is preferred
Experience with sales and business development is preferred
Travel as necessary

Benefits

Comp & perks

Base pay range of $82,740.00–$103,425.00 annually
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
At-will employment
Equal employment opportunity
Special assistance or accommodation during the hiring process
Career development and opportunities within a global transport and logistics company