Operational Key Account Manager

DSV - Global Transport and Logistics

. Manage and grow key accounts in the transportation and logistics industry .

Posted 10/26/2026full-timeSouth San Francisco • California • United StatesMid-LevelSenior💰 $98,500 - $123,125 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in analyzing performance metrics and implementing improvements to enhance client satisfaction and operational efficiency.

Highest-signal resume keywords

Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM) SoftwareSupply Chain ManagementLogistics Industry Trends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentOperational OversightPerformance AnalysisTransportationWarehousingDistributionProblem-SolvingDecision-MakingOrganizational SkillsTime Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsTeam CollaborationIndependence

Tools & Technologies

Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software

Industry Keywords

TransportationLogisticsSupply Chain ManagementClient SatisfactionOperational Goals

About the role

Key responsibilities & impact

Manage and grow key accounts in the transportation and logistics industry
Build and maintain strong relationships with clients
Collaborate with internal teams to ensure client satisfaction and meet operational goals
Oversee operational aspects of client shipments, including transportation, warehousing, and distribution
Develop and implement account strategies and plans
Analyze account performance and identify opportunities for improvement
Prepare and present reports to clients and internal teams
May oversee the work of other account managers or support staff

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field
5+ years of experience in key account management in the transportation and logistics industry
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred

Benefits

Comp & perks

Medical, prescription, dental, vision, and life insurance
Flexible spending accounts (FSAs)
Health savings accounts (HSAs) for eligible plans
Short- and long-term disability coverage
Wellness resources
Employee Assistance Program (EAP) services
DSV 401(k) plan with company matching contributions of up to 5%
Paid time off programs
Paid company holidays