Operational Key Account Manager

DSV - Global Transport and Logistics

. Provide premium, personalized service to assigned key accounts .

Posted 11/3/2026full-timeShenzhen • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in key account management, focusing on client relationship building, tailored solutions, and effective communication. Proven ability to drive account growth and retention through strategic collaboration and problem-solving.

Highest-signal resume keywords

Key Account ManagementClient Relationship BuildingCRM Software ProficiencyNegotiation SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Key Account ManagementClient-Focused SolutionsMarket Intelligence SharingAccount Growth StrategiesClient Retention Strategies

Soft Skills

Exceptional Communication SkillsInterpersonal SkillsProfessionalismAbility to Handle PressureCollaboration Skills

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Industry Keywords

Business AdministrationMarketingClient EngagementCross-Functional CollaborationStakeholder Interaction

About the role

Key responsibilities & impact

Provide premium, personalized service to assigned key accounts
Manage and nurture relationships with existing key accounts
Serve as the main commercial point of contact for key accounts
Address client issues promptly and effectively
Collaborate with sales, operations, branches and product teams to provide tailored products and services
Identify and develop new business opportunities
Increase the share of wallet of assigned key accounts
Maintain long-term relationships through calls, emails and face-to-face meetings
Ensure timely, high-quality solutions and services
Coordinate issue resolution and implement improvements based on client feedback
Identify account growth and engagement opportunities
Implement client retention and development strategies
Develop cross-divisional opportunities across Solutions and/or Road divisions locally and overseas
Manage escalations and communicate across teams to reach resolutions
Maintain a log of issues and resolutions
Gather client feedback and provide reports to management on account status, challenges and achievements
Coordinate with departments to meet account-specific requirements
Participate in cross-functional meetings concerning client projects and business operations
Perform other tasks assigned by the line manager

Requirements

What you’ll need

College’s degree or higher (preferred related to business administration, marketing or a related field)
A minimum of 5-7 years of proven experience in key account management or a similar senior role
Exceptional verbal and written communication skills
Excellent negotiation and interpersonal skills
Ability to interact effectively with internal and external stakeholders
Demonstrated ability to deliver client-focused solutions based on customer needs
High degree of professionalism and proven ability to handle various information
Strong problem-solving skills and ability to think under pressure
Availability to travel as needed for client meetings and events
High proficiency in CRM software and Microsoft Office Suite
Good English verbal, reading and writing communication skills
Ability to assist in collecting payment from customers in accordance with company guidelines
Ability to share relevant market intelligence with product and sales management
Willingness to participate in joint customer meetings when overseas DSV colleagues are visiting

Benefits

Comp & perks

Not specified in the posting