Operational Key Account Manager

DSV - Global Transport and Logistics

. Act as primary contact for key accounts defined by branch and regional management .

Posted 11/10/2026full-timeItasca • Illinois • United StatesMid-LevelSenior💰 $82,740 - $103,425 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing technology solutions to optimize logistics processes and enhance customer satisfaction.

Highest-signal resume keywords

Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM) SoftwareSupply Chain ManagementLogistics Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Account ManagementSupply Chain ManagementTransportation ManagementLogistics Solutions DevelopmentRate OptimizationData AnalysisContract NegotiationMarket InsightsSOP CreationEDI Technology Evaluation

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software

Industry Keywords

Transportation IndustryLogistics IndustryWarehousingDistributionCustoms RegulationsInternational LogisticsBusiness Development

About the role

Key responsibilities & impact

Act as primary contact for key accounts defined by branch and regional management
Build relationships throughout customers’ organizations and grow share of wallet
Maintain current rates, communicate them to operations, and submit them for auto-rating purposes
Provide clients with market insights
Create, maintain, and update SOPs
Lead client onboarding and implementation
Oversee day-to-day operational activities and identify risks, pain points, and service gaps
Lead collaboration across internal stakeholders involved with clients
Respond to spot quote requests and identify upselling opportunities
Ensure data-quality KPIs, timeliness, billing days, and acceptable AR ratings are maintained
Monitor and act on customer and DSV performance against committed volumes and SLA KPIs
Ensure client reporting requirements and conduct scheduled business reviews
Facilitate or support contract and rate negotiations
Identify opportunities and structure deal teams
Develop account plans addressing satisfaction, threats, and development opportunities
Create and deploy bespoke logistics solutions
Evaluate EDI and other technology solutions supporting eBooking
Analyze volumes and workflows to optimize productivity and uncover client cost savings
Manage rate optimization and yield management
May oversee other account managers or support staff
Travel as necessary

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Experience with international logistics and customs regulations is preferred
Experience with sales and business development is preferred
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Ability to travel as necessary

Benefits

Comp & perks

Base pay range of $82,740 - $103,425 per year
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Equal employment opportunity and reasonable accommodation assistance