Operational Key Account Manager

DSV - Global Transport and Logistics

. Manage and grow key accounts .

Posted 10/6/2026full-timeAuburn Hills • Michigan • United StatesMid-LevelSenior💰 $82,740 - $103,425 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing transportation management systems and customer relationship management software to optimize service delivery and client satisfaction.

Highest-signal resume keywords

Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM) SoftwareSupply Chain ManagementLogistics Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Account ManagementSupply Chain ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM) SoftwareRate OptimizationLogistics Solutions DevelopmentData Quality ManagementMarket Insights AnalysisContract NegotiationEDI Technology Solutions

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software

Industry Keywords

TransportationLogisticsWarehousingDistributionCustoms RegulationsBusiness DevelopmentClient OnboardingService Level AgreementsOperational ActivitiesMarket Trends

About the role

Key responsibilities & impact

Manage and grow key accounts
Act as primary contact for key accounts defined by branch and regional management
Build relationships throughout customers' organizations and maintain and grow share of wallet across DSV's network and divisions
Ensure rates are current, communicated to operations, and submitted for auto-rating purposes
Provide clients with market insights
Create, maintain, and update SOPs
Lead client onboarding and implementation
Oversee day-to-day operational activities and identify risks, pain points, and service gaps
Lead collaboration across internal stakeholders involved with clients
Respond to spot quote requests and identify upselling opportunities
Ensure data quality KPIs, timeliness, billing days, and acceptable AR rating are achieved and maintained
Monitor and act on customer and DSV performance according to committed volumes, KPIs, and Service Level Agreements
Ensure client reporting requirements are met
Conduct scheduled client business reviews and follow up on action items
Facilitate or support contract and rate negotiations
Identify opportunities and structure deal teams to execute them
Develop account plans addressing satisfaction, threats, and development opportunities
Create and deploy bespoke logistics solutions
Determine the need and feasibility of EDI and other technology solutions supporting eBooking
Analyze volumes and workflows to optimize productivity and uncover client cost savings
Manage rate optimization and yield management
May oversee other account managers or support staff
Travel as necessary

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Preferred: Master's degree in business, logistics, supply chain management, or a related field
Preferred: Experience with international logistics and customs regulations
Preferred: Experience with sales and business development
Travel as necessary

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division
Equal employment opportunity employer
Special assistance or accommodation available during the hiring process