Operational Key Account Manager – APAC Customer Management

DSV - Global Transport and Logistics

. Drive and manage the quality, KPI results, and service delivery of assigned key accounts .

Posted 11/12/2026full-timeParanaque • PhilippinesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management and Operational Excellence within the Freight Forwarding and Logistics sectors, with a strong focus on Continuous Improvement and Financial Analysis. Proven ability to drive performance metrics, optimize processes, and build strategic relationships with stakeholders.

Highest-signal resume keywords

Key Account ManagementOperational ExperienceProject ManagementFinancial AnalysisContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process StandardizationPerformance MetricsData Quality ProcessesRate PreparationOperating-Cost OversightRisk MitigationBusiness Growth StrategiesTender SuccessCross-Functional CollaborationNegotiation Skills

Soft Skills

Time ManagementMultitaskingProblem-SolvingInitiativeRelationship Building

Certifications & Qualifications

Bachelor’s Degree in BusinessFreight ForwardingLogistics

Industry Keywords

Freight ForwardingLogisticsService DeliveryKPI ResultsCustomer-Facing RolesOperational ExcellenceAccount DevelopmentCross-Functional InitiativesCustomer Communication StrategyStakeholder Engagement

About the role

Key responsibilities & impact

Drive and manage the quality, KPI results, and service delivery of assigned key accounts
Drive process standardization and optimization to improve performance and minimize customer-specific processes
Lead continuous improvement and optimization initiatives
Retain assigned key accounts and support all aspects of account relationships as the primary customer contact
Assess business changes and their impact on DSV’s growth and profitability
Identify potential risks and develop mitigation plans
Maintain and grow margins through rate preparation and operating-cost oversight
Work closely with Operations to deliver high service levels
Manage issues and develop internal and external performance metrics
Monitor customer KPIs through data quality processes
Participate in account planning, sales support, and delivery as part of a cross-functional account team
Support account development, business growth, spot quotes, and tender success
Implement new business for assigned accounts
Build relationships with customers’ key regional stakeholders
Guide operations and account management teams in-country
Resolve difficult issues through effective negotiation
Coordinate account activities with regional and country colleagues
Support account communication strategy and team motivation

Requirements

What you’ll need

Bachelor’s degree or higher in Business, Freight Forwarding, Logistics, or a related discipline
Minimum of 8 years of operational experience within a global freight forwarding or logistics company
Strong exposure to key account management, regional operations, and customer-facing roles is preferred
Ability to work independently and use initiative with minimal supervision
Strong time management and multitasking skills, with ability to meet deadlines in a fast-paced environment
Proven project management capabilities for cross-functional initiatives
Strong business acumen, including financial analysis, problem-solving, and sound judgment in complex scenarios
Ability to identify operational, commercial, or customer-related issues and recommend practical solutions
Continuous improvement mindset with ability to review, refine, and optimize processes
Ability to identify synergies and integration opportunities across regions and functions

Benefits

Comp & perks

Career growth and advancement opportunities
Opportunity to work with a global leader in transport and logistics
Trusted ownership, autonomy, and decision-making
Transparent communication and collaboration
Cross-functional and international work experience