Operational Key Account Manager

DSV - Global Transport and Logistics

. Manage and grow key accounts as the primary contact .

Posted 10/15/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $82,740 - $103,425 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management within the transportation and logistics industry, focusing on client relationship building, operational oversight, and strategic account planning. Proficient in utilizing transportation management systems and customer relationship management software to optimize service delivery and drive business growth.

Highest-signal resume keywords

Key Account ManagementTransportation Management Systems (TMS)Customer Relationship Management (CRM)Supply Chain ManagementLogistics Solutions Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementTransportation ManagementWarehousingDistributionRate OptimizationYield ManagementData Quality KPIsMarket Insights AnalysisContract NegotiationSOP Development

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsDecision-Making SkillsOrganizational Skills

Tools & Technologies

Microsoft Office SuiteTransportation Management Systems (TMS)Customer Relationship Management (CRM) Software

Industry Keywords

Transportation Industry TrendsLogistics Best PracticesInternational LogisticsCustoms RegulationsBusiness Development

About the role

Key responsibilities & impact

Manage and grow key accounts as the primary contact
Build relationships throughout customers' organizations and grow share of wallet across DSV's network and divisions
Maintain current rates, communicate them to operations, and submit them for auto-rating
Provide market insights and create, maintain, and update SOPs
Lead client onboarding and implementation
Oversee day-to-day operational activities and identify risks, pain points, and service gaps
Lead collaboration across internal stakeholders and respond to spot quote requests
Identify upselling opportunities and ensure data-quality KPIs, timeliness, billing days, and AR rating targets are met
Monitor customer and DSV performance against committed volumes and SLA KPIs
Ensure client reporting requirements and conduct scheduled business reviews with follow-up
Support contract and rate negotiations
Identify opportunities, structure deal teams, and develop account plans
Create bespoke logistics solutions and evaluate EDI and other technology solutions supporting eBooking
Analyze volumes and workflows to optimize productivity and uncover cost savings
Manage rate optimization and yield management
Travel as necessary

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field
5+ years of experience in key account management in the transportation and logistics industry
Experience with supply chain management, transportation, warehousing, and distribution
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software
Fluent in English (written and spoken)
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Advanced degree in business, logistics, supply chain management, or a related field is preferred
Experience with international logistics and customs regulations is preferred
Experience with sales and business development is preferred
Willingness to travel as necessary

Benefits

Comp & perks

Benefits offerings with eligibility, coverage options, and plan details available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division
Equal employment opportunity and reasonable accommodation support