Operational Key Account Manager

DSV - Global Transport and Logistics

. Act as the point person between customers and operational freight-forwarding colleagues in the healthcare department .

Posted 9/15/2026full-timeRozenburg • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight forwarding and air cargo logistics, with a strong focus on customer engagement and problem-solving. Proficient in presenting market trends and operational insights to enhance customer relationships and drive business opportunities.

Highest-signal resume keywords

Freight Forwarding ExperienceAir Cargo LogisticsCustomer-Oriented MindsetProblem-Solving SkillsBilingual Communication (Dutch and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ForwardingAir CargoKPI ReportingMarket Trend AnalysisProject Leadership

Soft Skills

Customer-Centric ApproachEnthusiastic Presentation SkillsCollaborationMotivational Leadership

Certifications & Qualifications

Certificate of No Objection (VGB)

Industry Keywords

Healthcare LogisticsCustomer EngagementOperational OpportunitiesAviation NewsMarket Analysis

About the role

Key responsibilities & impact

Act as the point person between customers and operational freight-forwarding colleagues in the healthcare department
Identify customer needs and advise customers on new commercial and operational opportunities
Discuss customer matters with healthcare department team leads and the direct manager
Share market trends, aviation, and air cargo news with customers and colleagues
Tackle new and existing customer-related challenges
Identify potential new opportunities and proactively respond to them
Convey the positive aspects of air freight and logistics activities to existing and potential customers
Lead various projects
Collaborate closely with healthcare department team leads
Motivate colleagues to become more customer-centric
Present information and trends in MBRs and QBRs
Report KPIs to customers
Support more customer-oriented operations in the healthcare department

Requirements

What you’ll need

At least 4 years of work experience in freight forwarding in the field of air cargo
Customer-oriented mindset
Problem-solving skills
Ability to present to the team and customers with enthusiasm
Possibility of applying for a Certificate of No Objection (VGB)
Good command of both Dutch and English to communicate with customers via speaking or email

Benefits

Comp & perks

28 vacation days per year and 8% vacation pay paid in May
5% bonus paid in November
A favorable pension scheme, with a part being premium-free and a 5% personal contribution
Access to knowledge and training through DSV Academy and external (logistics) study opportunities
Challenging job in an international environment