Operational Key Account Manager – Seafreight, Aid & Relief

DSV - Global Transport and Logistics

. Manage end-to-end seafreight shipments for key customers and ad hoc projects .

Posted 10/15/2026full-timeHedehusene • DenmarkMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end seafreight shipments and negotiating freight solutions while maintaining strong customer relationships and ensuring high-quality service delivery. Proficient in using digital tools for operational efficiency and process improvement.

Highest-signal resume keywords

Seafreight OperationsInternational Freight ForwardingNegotiation SkillsCustomer Service ExcellenceDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ForwardingShipment ManagementRouting EvaluationService Performance MonitoringProcess Improvement

Soft Skills

Confident CommunicationAttention to DetailStructured Working StyleRelationship BuildingOwnership and Adaptability

Tools & Technologies

ExcelOutlookEDI Processes

Industry Keywords

Aid & Relief LogisticsNGO LogisticsHealthcare LogisticsPharma Logistics

About the role

Key responsibilities & impact

Manage end-to-end seafreight shipments for key customers and ad hoc projects
Procure and negotiate freight solutions with carriers, agents and internal stakeholders
Act as the main point of contact for customers, suppliers and DSV offices worldwide
Build strong customer relationships through proactive communication and service excellence
Evaluate routing options and transport solutions based on customer requirements
Monitor service performance and ensure high-quality delivery
Manage shipment visibility, EDI processes and operational deviations
Identify opportunities to improve processes and create smarter ways of working
Support humanitarian and development efforts through complex international shipments

Requirements

What you’ll need

Trained freight forwarder with experience in seafreight operations
Experience within international freight forwarding
Confident communication in English
Strong commercial awareness and negotiation skills
Structured and analytical working style with attention to detail
Comfortable using digital tools and systems, including Excel and Outlook
Ability to take ownership and maintain momentum when priorities change
Enjoys building relationships and delivering excellent customer service
Ability to work from the headquarters in Hedehusene, Sjælland
Experience within Aid & Relief, NGO logistics, healthcare or pharma logistics is advantageous but not required

Benefits

Comp & perks

Trusted with responsibility
Encouraged to develop your skills
Supported by collaborative colleagues
Professional and knowledge-sharing workplace
Opportunity to work on projects supporting humanitarian and development efforts
Customer service and freight-forwarding professional development opportunities