Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient and high-quality service to customers .

Posted 9/22/2026full-timeTianjin • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, compliance with regional guidelines, and effective communication with stakeholders. Proficient in processing documentation and managing customer inquiries while ensuring adherence to internal standards.

Highest-signal resume keywords

Customer Service ExcellenceDocument VerificationSOP ComplianceQuotation ManagementTrack and Trace Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document ProcessingJob CostingShipment BookingStatistical ReportingInvoice Management

Soft Skills

Effective CommunicationProblem-SolvingTeam Collaboration

Tools & Technologies

Track and Trace SystemsSOPsCustomer Management Systems

Industry Keywords

ComplianceCustomer InquiriesService StandardsShipping ProceduresClaims Management

About the role

Key responsibilities & impact

Provide excellent, efficient and high-quality service to customers
Learn and follow up on daily business activities to ensure compliance with regional guidelines and company policies and procedures
Follow local SOPs with shippers and consignees
Provide quotations of charges and handle customer inquiries by phone, email and face-to-face meetings
Check and verify documents to ensure compliance with DSV internal standards and customer requirements
Execute approved procedure and system improvements
Execute shipment bookings according to SOPs and quotations
Report irregularities or problems to supervisors and provide feedback on subcontractor standards and services
Handle customer inquiries, complaints and claims follow-up; verify credit terms and credit status
Coordinate with relevant departments and provide customers with claim details and status updates
Prepare customer statistics and reports
Process documents including waybills, warehouse advice, trucking orders, invoices and other customer-requested documents
Issue, verify and post incoming invoices; perform job costing
Update Track and Trace systems and send shipping advice to overseas stations
Complete additional assigned tasks and provide backup for team members when necessary

Requirements

What you’ll need

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