Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient and high-quality customer service .

Posted 9/17/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, logistics documentation, and compliance with regional guidelines. Proficient in handling inquiries, preparing reports, and executing shipment bookings according to standard operating procedures.

Highest-signal resume keywords

Customer Service ExcellenceLogistics Documentation ProcessingSOP ComplianceTrack and Trace System UpdatesInvoicing and Job Costing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quotation PreparationWaybill ProcessingInvoice VerificationDocument Compliance VerificationShipment Booking ExecutionCustomer Statistics ReportingClaims Follow-UpTrucking Order ProcessingWarehouse Advice ProcessingCredit Status Verification

Soft Skills

Effective CommunicationProblem-SolvingTeam CollaborationCustomer Inquiry HandlingFeedback Provision

Tools & Technologies

Track and Trace SystemsShipping and Logistics Software

Industry Keywords

LogisticsShippingCustomer ServiceSOPsComplianceInvoicingClaims ManagementBusiness Learning

About the role

Key responsibilities & impact

Provide excellent, efficient and high-quality customer service
Provide quotations of charges to shippers/consignees where necessary
Handle customer inquiries, complaints and claims follow-up
Coordinate with relevant departments on customer-related issues
Inform supervisors about irregularities or problems requiring assistance
Communicate pre-claim details and status to customers
Prepare customer statistics and reports upon request
Create and process shipping and logistics documents, including waybills, warehouse advice, trucking orders and invoices
Carry out supervisor-approved improvements or changes to procedures and systems
Execute shipment bookings following SOPs and quotations
Update Track and Trace systems and send shipping advice to overseas stations
Take on additional assigned tasks and provide backup for team members

Requirements

What you’ll need

Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
Follow local SOPs with shippers/consignees
Perform due diligence and verify documents for compliance with DSV internal standards and customer requirements
Execute shipment bookings according to SOPs and quotations
Handle customer inquiries via phone, email and face-to-face meetings
Prepare customer statistics and reports
Process waybills, warehouse advice, trucking orders, invoices and other customer-requested documents
Verify credit terms and credit status
Perform invoicing, incoming invoice verification and posting, and job costing
Update Track and Trace systems
Provide feedback on subcontractor standards and services
Act as backup for the Assistant Supervisor/Supervisor

Benefits

Comp & perks

Global transport and logistics company with opportunities to grow your career
Collaborative, inclusive and culturally diverse work environment
Performance-focused environment
Talent development and fresh perspectives encouraged