Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient, and high-quality customer service .

Posted 9/21/2026full-timeNanjing • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer service, handling inquiries and complaints, and ensuring compliance with company policies and procedures. Proficient in preparing customer reports, processing shipping documents, and coordinating with various departments to resolve issues.

Highest-signal resume keywords

Customer Service ExcellenceDocument ProcessingSOP ComplianceStatistical ReportingBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InvoicingWaybill ProcessingJob CostingCredit VerificationTrack and Trace Systems

Soft Skills

Problem SolvingEffective CommunicationTeam Collaboration

Industry Keywords

ShippingLogisticsCustomer InquiriesClaims HandlingRegional Guidelines

About the role

Key responsibilities & impact

Provide excellent, efficient, and high-quality customer service
Provide quotations of charges to shippers/consignees when necessary
Handle customer inquiries via phone, email, and face-to-face meetings
Execute shipment bookings according to SOPs and quotations
Implement approved procedure and system improvements
Report irregularities or problems requiring assistance to supervisors
Provide feedback on subcontractors’ standards and services
Coordinate with relevant departments on customer issues
Provide customers with pre-claim details and status updates
Prepare customer statistics and reports upon request
Create and process shipping and financial documents
Send shipping advice to overseas stations
Act as backup for the Assistant Supervisor/Supervisor
Take on additional assigned tasks and back up team members when necessary

Requirements

What you’ll need

Follow local SOPs with shippers/consignees for the business
Ensure compliance with regional guidelines and company policies and procedures
Perform due diligence and comply with DSV internal standards and customer requirements
Verify credit terms and credit status
Handle customer inquiries, complaints, and claims
Prepare customer statistics and reports
Process waybills, warehouse advice, trucking orders, invoices, and other customer-requested documents
Perform invoicing, invoice verification and posting, and job costing
Update Track and Trace systems
English and Chinese are used in the posting; no explicit language requirement is stated

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting