Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient, and high-quality customer service .

Posted 10/13/2026full-timeDalian • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, compliance with local SOPs, and effective handling of shipment bookings and invoicing. Proficient in managing customer inquiries, complaints, and claims while ensuring adherence to DSV standards and internal processes.

Highest-signal resume keywords

Customer ServiceShipment BookingsInvoicingTrack and Trace UpdatesCompliance with SOPs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Job CostingDocument VerificationQuotation HandlingClaim ManagementStatistical Reporting

Soft Skills

Problem SolvingCommunicationTeam Collaboration

Tools & Technologies

Track and Trace Systems

Industry Keywords

SOPsRegional GuidelinesCustomer RequirementsDSV Standards

About the role

Key responsibilities & impact

Provide excellent, efficient, and high-quality customer service
Learn and follow up on daily business activities to ensure compliance with regional guidelines and company policies and procedures
Follow local SOPs with shippers and consignees
Provide quotations and handle customer inquiries by phone, email, and face-to-face meetings
Check and verify documents to ensure compliance with DSV standards and customer requirements
Execute approved process and system improvements
Execute shipment bookings according to SOPs and quotations
Report irregularities or problems to supervisors and provide feedback on subcontractor standards and services
Handle customer inquiries, complaints, and claims; verify credit terms and status; coordinate with relevant departments
Provide customers with claim details and status updates
Prepare customer statistics and reports
Create waybills, warehouse advice, trucking orders, invoices, and other requested documents
Issue, verify, and post incoming invoices; perform job costing
Update Track and Trace systems and send shipping advice to overseas stations
Perform additional assigned tasks and provide backup for team members

Requirements

What you’ll need

No explicit educational, certification, language, or experience requirements stated
Must follow local SOPs, regional guidelines, and company policies and procedures
Must perform due diligence and comply with DSV internal standards and customer requirements
Must handle shipment bookings, customer inquiries, complaints, claims, credit verification, invoicing, job costing, and Track and Trace updates