Operations Assistant, Sea Freight, Export Billing

DSV - Global Transport and Logistics

. Provide proactive and comprehensive customer service for export and sea freight forwarding services .

Posted 11/3/2026full-timeSingapore • SingaporeJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Freight Forwarding and Customer Service Exports/Imports, with a strong focus on operational efficiency, documentation processing, and adherence to regulatory standards. Proficient in managing invoices, resolving disputes, and maintaining accurate reporting while collaborating effectively with various stakeholders.

Highest-signal resume keywords

Freight Forwarding ExperienceCustomer Service Exports/ImportsDocument Processing OceanCustoms Clearance UnderstandingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Invoice ManagementShipment Cost UpdatingOperational AnalysisDispute ResolutionProfit Share Coordination

Soft Skills

Detail OrientedAnalytical ThinkingProactive Problem SolvingEffective CommunicationTeam Collaboration

Tools & Technologies

CW1/TangoMicrosoft Office

Industry Keywords

Export ServicesSea Freight ForwardingVendor Invoice VerificationSOP AdherenceRegulatory Compliance

About the role

Key responsibilities & impact

Provide proactive and comprehensive customer service for export and sea freight forwarding services
Update shipment costs correctly in CW1/Tango
Invoice shipments according to company KPIs
Verify vendor and intercompany invoices and raise disputes for incorrect invoices
Handle invoice disputes and queries
Perform Profit Share and follow up with overseas offices
Coordinate invoice information with subcontractors, shipping lines, shipping agents, freight forwarders, customers, and overseas offices
Correspond and follow up on emails
Escalate processing impediments to the direct reporting manager
Adhere to customer-specific SOPs and global standard processes
Maintain accurate monthly customer reports and meet deadlines
Handle documentation and reporting for specific accounts
Participate in company projects and initiatives
Provide backup for other team members
Perform other job-related tasks assigned by the superior

Requirements

What you’ll need

At least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
Intermediate to advanced MSO applications
Detail oriented, analytical, and proactive in identifying and addressing operational challenges
Willingness to address operational issues outside of office hours as needed
Functional know-how in Customer Service Exports / Imports
Operational know-how in Document Processing Ocean
Operational understanding of Customs Clearance
Understanding of DSV Export / Import Products
Understanding of legal/regulatory/statutory environment
Business acumen
Microsoft Office