Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient, and high-quality customer service .

Posted 9/22/2026full-timeTianjin • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer service, handling inquiries and complaints, and ensuring compliance with internal standards and procedures. Proficient in processing documentation and coordinating with various departments to resolve customer issues effectively.

Highest-signal resume keywords

Customer Service ExcellenceDocument VerificationSOP ComplianceWaybill ProcessingStatistical Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProcessingJob CostingInvoice VerificationTrack and Trace SystemsShipment Booking

Soft Skills

Effective CommunicationProblem SolvingTeam Collaboration

Industry Keywords

Customer InquiriesSOPsComplianceSubcontractor FeedbackShipping Advice

About the role

Key responsibilities & impact

Provide excellent, efficient, and high-quality customer service
Provide quotations of charges to shippers/consignees when necessary
Handle customer inquiries by phone, email, and face-to-face meetings
Carry out approved procedural and system improvements
Inform supervisors of irregularities or problems requiring assistance
Provide feedback on subcontractors’ standards and services
Handle customer inquiries, complaints, and claims follow-up
Coordinate with relevant departments on customer issues
Prepare customer statistics and reports
Process and create waybills, warehouse advice, trucking orders, invoices, and other requested documents
Issue, verify, and post incoming invoices
Perform job costing
Update Track and Trace systems
Send shipping advice to overseas stations
Complete additional assigned tasks and back up team members when necessary

Requirements

What you’ll need

Daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
Follow local SOPs with shippers/consignees
Perform due diligence and verify documents for compliance with DSV internal standards and customer requirements
Execute shipment bookings according to SOPs and quotations
Verify credit terms and credit status
Experience, education, certifications, software proficiency, and language requirements are not specified