Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient, and high-quality customer service .

Posted 10/14/2026full-timeShanghai • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, compliance with regional guidelines, and proficiency in processing shipping documents. Capable of executing shipment bookings and handling customer inquiries effectively while maintaining high standards of accuracy and efficiency.

Highest-signal resume keywords

Customer Service ExcellenceDocument VerificationShipment Booking ExecutionInvoicing and Job CostingTrack and Trace System Update

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document VerificationShipment Booking ExecutionInvoicingJob CostingCustomer Statistics PreparationWaybill ProcessingWarehouse Advice ProcessingTrucking Order ProcessingQuotation ProvisionClaims Follow-Up

Soft Skills

Effective CommunicationProblem-SolvingAttention to DetailCustomer Relationship ManagementTeam Collaboration

Tools & Technologies

Track and Trace Systems

Industry Keywords

SOP ComplianceRegional GuidelinesCustomer InquiriesShipping AdviceSubcontractor Service Standards

About the role

Key responsibilities & impact

Provide excellent, efficient, and high-quality customer service
Complete daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
Follow local SOPs with shippers and consignees
Provide quotations of charges when necessary
Handle customer inquiries by phone, email, and face-to-face meetings
Check and verify documents to ensure compliance with DSV internal standards and customer requirements
Implement supervisor-approved improvements and changes to procedures and systems
Execute shipment bookings according to SOPs and quotations
Inform supervisors of irregularities or problems requiring assistance
Provide feedback on subcontractors’ service standards
Handle customer inquiries, complaints, and claims follow-up
Coordinate with relevant departments on related issues and provide customers with pre-claim details and status
Prepare customer statistics and reports upon request
Process and create waybills, warehouse advice, trucking orders, invoices, and other requested documents
Perform invoicing, invoice verification and posting, and job costing
Update Track and Trace systems
Send shipping advice to overseas stations
Perform additional assigned tasks and back up other team members when necessary

Requirements

What you’ll need

Compliance with regional guidelines and company policies and procedures
Ability to follow local SOPs with shippers and consignees
Ability to provide quotations and handle customer inquiries via phone, email, and face-to-face meetings
Ability to check and verify documents and perform due diligence
Ability to execute shipment bookings according to SOPs and quotations
Ability to identify and report irregularities or problems to supervisors
Ability to handle customer inquiries, complaints, claims follow-up, credit terms, and credit status verification
Ability to prepare customer statistics and reports
Ability to process waybills, warehouse advice, trucking orders, invoices, and other customer-requested documents
Ability to perform invoicing, invoice verification and posting, and job costing
Ability to update Track and Trace systems and send shipping advice to overseas stations

Benefits

Comp & perks

Career growth and development opportunities
Employee support and collaborative team environment
Opportunity to work for a global transport and logistics company
Opportunities to take ownership, act on ideas, and make impactful decisions